"Collections Manager"

About the Department

The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.

About the Position

The Collections Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.

Responsibilities

• Leadership
  • Responsible for the supervision of the Account Loan Management team to deliver exemplary service to students, as well as internal and external customers;
  • Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service;
  • Coordinates and assists with appropriate outreach to students with past due balances, and handles escalated matters as needed;
  • Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the team; and
  • Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.
• Compliance and Financial Controls
  • Responsible for financial controls in collections and university or other loan programs;
  • Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;
  • Monitors and evaluates operational effectiveness, and affects change required for improvements;
  • Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of university resources; and
  • Ensures loan programs are maintained following university and federal requirements.
• Monthly Clearing Account Reconciliations and Other Duties
  • Assists General Accounting with completing research related to clearing account reconciliation; and
  • Meets internal deadlines set for reconciliations. Performs other related departmental duties as needed.

Required Qualifications

• High school diploma or equivalent;
• Experience in collections (typically at least 2 years) and supervisory experience (typically at least 2 years) in a customer service environment;
• Experience in accounts receivable;
• Knowledge of collection laws;
• Excellent written and verbal communication abilities;
• Proven organizational abilities to manage multiple tasks simultaneously;
• Demonstrated leadership and management skills, including supervising a team, triaging and assigning tasks, conducting staff hiring, training, development, and overseeing performance evaluations; and
• May need to work during University Holiday leave.

Preferred Qualifications

• Bachelor’s degree in related field;
• Demonstrated supervisory experience in a financial or accounting organization;
• Experience helping students navigate financial systems to successfully persist in their studies;
• Understanding of the higher education landscape;
• Ability to develop effective collection strategies; and
• Ability to manage difficult conversations with debtors.

Instructions to Applicants

For full consideration, applicants must apply for Collections Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: August 15, 2025

For Full Consideration, Apply by: August 28, 2025

Open Until Filled: Yes