"Business Services Operations Coordinator"

Job Details

Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in pursuit of the truth, growth in virtue, and service of God and neighbor. We seek candidates who can affirm and contribute to our mission.

Providence College is also an equal opportunity employer and is committed to fostering a Beloved Community — an environment that reflects the rich diversity of the human family and is marked by justice, charity and the promotion of the common good and flourishing of all. We invite applications from qualified individuals who possess the experience, knowledge and commitment to develop the diverse learning environment envisioned as part of the Beloved Community. Women and minority candidates are strongly encouraged to apply. The College’s Non-Discrimination policy can be found here (Download PDF reader).

Overview

Provide initial point-of-contact for the office. Assist with functions of the office, including PC Card, travel card, CCTV, and dining services operations.

Duties and Responsibilities

1. Answer inquiries, provide up-to-date information and resolve questions and issues pertaining to access and general card issues, while redirecting more complex issues to the appropriate staff member. Coordinate the production of new and replacement cards. Ensure security and integrity of card production. (30%)
2. Assist the card office in the creation of accounts including residence access, meal plans, and access plans. Set up user access, input data, and update records to existing programs. (20%)
3. Troubleshoot basic system problems and coordinate repairs by responding to, and routing user work orders. Analyze basic problems and offer technical assistance to patrons and system users. (20%)
4. Prepare and maintain records, files, and databases, some of which are confidential. Process payments and routine reports, as well as perform data entry. Support the card office in the development of materials related to the card systems, including marketing and promotional programs, monthly statements, and routine and specialized management reports. (15%)
5. Interface with various college departments and vendors to coordinate the setup of user access, input data and records to update existing programs and implement new programs. (15%)

MARGINAL DUTIES:

1. Perform all other duties as may be required.

Education and Experience

• High school diploma required. Some college from an accredited institution preferred.
• One to three years’ experience in an office environment or an equivalent combination of education and experience.
• Strong communication and customer service skills.
• Attention to detail, organizational skills, and a willingness to learn and assist.
• Ability to work effectively across a variety of communication channels (in-person, phone, and email).
• Ability to collaborate with team members to resolve issues quickly and efficiently, as well as identify opportunities for improving processes/procedures.
• Proactive and able to meet deadlines.
• Experience working with word processing, spreadsheets, databases, and email.
• Experience in an environment that requires strong data entry skills and attention to detail.
• Experience in higher education preferred.

Supplemental Information

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.