Job Summary
The
Bursar's Office at CU Boulder encourages
applications for the
Business System Professional position!
The Bursar’s Office is part of the Student Financial Services unit
within the Enrollment Management division, where we provide the
essential tools for students to be successful at CU. The Bursar's
Office provides support to students and families in navigating
financial experiences while students are accomplishing their
academic journey. We support university operations by strategically
managing key financial resources. This position serves as the
primary operational support resource for SF-Special Programs (B3)
within the Bursar's Office.
The position provides operational oversight of B3 student financial
processes, supports students, academic departments, campus
partners, and external vendors, and is responsible for researching
and resolving complex student account and program-related issues.
The position supports the configuration, processing, validation,
and testing of B3 student financial activities, including tuition,
fees, billing, and refunds, while participating in system
enhancements and business process improvements.
The position also provides operational support for the Bursar's
Office OnBase document management system, including workflow
monitoring, troubleshooting, user support, records management, and
business continuity. Working under the guidance of the Associate
Bursar System Operations and in collaboration with the primary
OnBase administrator, the position develops functional expertise to
support department operations, system enhancements, and continuity
of critical business processes.
CU is an Equal Opportunity Employer and complies with all
applicable federal, state, and local laws governing
nondiscrimination in employment. We are committed to creating a
workplace where all individuals are treated with respect and
dignity, and we encourage individuals from all backgrounds to
apply, including protected veterans and individuals with
disabilities.
Who We Are
The mission of the Bursar’s Office at the University of Colorado
Boulder is to efficiently enable and assist students and
departments in meeting their financial obligations, with a focus on
financial integrity and accountability. The Bursar’s Office is
responsible for the management of key university financial
resources and records and acts as a central collection point for
university receipts.
What Your Key Responsibilities Will Be
System Operations and Program Administration:
- Represent the Bursar's Office, in collaboration with the
Assistant Bursar System Operations, in B3 program initiatives,
cross-functional workgroups, and other meetings related to special
program operations.
Serve as a resource for students, departments, vendors, and
campus partners by supporting special program administration,
account management, operational processes, and issue
resolution.
Maintain knowledge of special program requirements, student
financial policies, and business processes to ensure accurate
account management, effective problem resolution, and consistent
support of program operations.
Research and resolve student account issues using Campus
Solutions, vendor systems, and other university resources.
Analyze vendor system processing, coding, and error messages to
identify root causes, resolve account issues, and provide guidance
to students and campus partners.
Exercise professional judgment in determining appropriate
actions for account adjustments, issue resolution, and addressing
customer concerns, in alignment with university policy and
established procedures.
Use reporting and query tools, including PS Query, MS Access,
and other reporting resources, to identify student populations,
troubleshoot issues, and support operational processes.
Access and use vendor systems to research accounts, investigate
discrepancies, and support program operations.
Collaborate with campus partners, including the Office of the
Registrar, Office of Financial Aid, academic departments, and other
university offices, to support students and program
operations.
Collaborate with external vendors to research and resolve
account discrepancies, configuration issues, and processing errors
impacting B3 operations.
Make recommendations to the Assistant Bursar System Operations
and leadership regarding process improvements, system enhancements,
and issue resolution approaches based on analysis and operational
experience.
Coordinate with external vendors to support ongoing program
administration, operational initiatives, and implementation of
business process changes.
Develop, maintain, and update process documentation,
procedures, and reference materials to support SF-Special Programs
operations, ensure business continuity, and promote consistent
customer service.
OnBase Operations and Support:
- Provide day-to-day operational and technical support for the
Bursar's Office OnBase document management system, including
workflow monitoring, troubleshooting, and end-user assistance.
- Monitor workflow activity and apply analytical and
problem-solving skills to identify, research, and support
resolution of processing and system issues.
- Research and resolve workflow, document management, and user
issues by applying working knowledge of system functionality and
established procedures.
- Perform routine system maintenance and administrative tasks,
ensuring the stability, accuracy, and integrity of document
management operations
- Support records retention, document archiving, and data cleanup
activities to ensure compliance with departmental and university
requirements.
- Maintain and update system documentation, procedures, and
reference materials related to OnBase processes and workflows to
support consistency, training, and operational continuity.
- Collaborate with the primary OnBase administrator to develop
technical and business process knowledge of document management
processes, workflow functionality, and system administration to
provide operational support, business continuity, and backup
coverage for critical department functions.
- Assist with the development, modification, and implementation
of OnBase workflows, forms, and configuration changes, applying
technical knowledge and professional judgment to evaluate needs and
support appropriate solutions under the guidance of the primary
OnBase administrator and Assistant Bursar System Operations.
- Assist with testing workflow enhancements, system upgrades, and
configuration changes to validate functionality and promote
continuous improvement.
Student Financial Systems Configuration, Development, and
Testing:
- Assist with the development, testing, and maintenance of
tuition, fee, and refund configuration within CU-SIS Student
Financials module.
- Ensures the timely scheduling, execution, and review of tuition
calculation, billing, refund, and related B3 student financials
processes, ensure accuracy and timely completion in accordance with
established procedures.
- Use reporting and query tools, including PS Query and MS
Access, to analyze and troubleshoot student financial processes,
validate system configuration, and identify discrepancies.
- Apply analytical and problem-solving skills to support
validation and quality assurance activities to ensure accurate
tuition, fee, refund, and billing outcomes.
- Collaborate with tuition and fees QA tester and
cross-functional partners to support testing, validation, and
quality assurance activities related to B3 student financial
processes.
- Under the guidance from the Associate and Assistant Bursar
System Operations, assist with gathering business requirements and
developing business cases, functional specifications, and
supporting documentation for B3-related system enhancements and
process improvements.
- Develop and implement test cases, document results, and apply
professional judgment to identify issues, escalate concerns, and
support resolution within established guidelines.
- Perform system testing as needed, including but not limited to
PUM testing, PeopleTools upgrades, vendor enhancements, CU-SIS
development items, and other system changes impacting B3
operations.
Student Account Advisor:
- Provide account advising and operational support to students,
academic departments, and campus partners regarding student
accounts, program participation, billing, and account
troubleshooting.
- Manage and respond to inquiries received through the sf-specialprograms@colorado.edu shared
mailbox, using professional judgment to interpret requests,
prioritize responses, and ensure accurate and consistent
communication.
- Generate and provide account-related documentation upon
request, including tax forms, account statements, itemized
receipts, and other supporting records, ensuring accuracy,
completeness, and compliance with FERPA and university
requirements.
Special Projects:
- The position is also responsible for the implementation of
special projects as required by the Bursar's Office, and/or the
University.
What You Should Know
What We Can Offer
- The annual salary range is $65,000 - $70,000.
Benefits
At the
University of Colorado Boulder , we are
committed to supporting the holistic health and well-being of our
employees. Our comprehensive
benefits package includes medical,
dental, and retirement plans; generous paid time off; tuition
assistance for you and your dependents; and an ECO Pass for local
transit. As one of Boulder County’s largest employers, CU Boulder
offers an inspiring academic community and access to world-class
outdoor recreation. Explore additional perks and programs through
the
CU Advantage program.
Be Statements
Be driven. Be impactful. Be Boulder.
What We Require
- Bachelor's degree from an accredited institution. Experience in
Information System and/or Business Analyst may substitute for
Bachelor's degree on a year-for-year basis.
- One plus year's of experience with OnBase, developing
reports/queries and/or knowledge of a relational database in
integration between technical and business systems.
- Experience in Higher Education setting.
What You Will Need
- Demonstrated professional experience preparing and presenting
information effectively, clearly, and concisely.
- Technology/technical oriented.
- Excellent computer skills, including experience with Microsoft
Suite.
- Proven ability to work independently and as part of a
team.
- Excellent customer service skills.
- Superior analytical and problem-solving abilities.
- Excellent interpersonal skills.
- Highly self-motivated and directed.
- Ability to establish and maintain effective team
relationships.
- Excellent communication skills; ability to communicate to all
levels in the organization.
- Ability to proactive develop short-term and long-term plans for
the organization.
What We Would Like You to Have
- Bachelor's degree in Accounting Information System or
Management Information System or related fields.
- Experience in integrated student systems such as Banner or
Campus Solutions.
- Experience with People Tools 8.6+.
- Experience with Campus Solutions - Student Financial
module.
- Experience in query tools such as MS Access and PS query.
- Experience in Finance and Accounting business.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background
and experience align with the requirements, qualifications, and
responsibilities of the position.
We may request references at a later time.
Please apply by
August 31, 2026 for consideration.
Note: Application materials will not be accepted via email. For
consideration, please apply through
CU Boulder Jobs .
In compliance with the Colorado Job Application Fairness Act, in
any materials you submit, you may redact or remove age-identifying
information such as age, date of birth, or dates of school
attendance or graduation. You will not be penalized for redacting
or removing this information.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
