"Cadence Business System Analyst Senior"

The Cadence Business Team is seeking a Business Systems Analyst to support the implementation of new Cadence, Welcome and MyChart functionality through project coordination, deployment and support of available technology features, and recommendations for upgrades and enhancements to software. The Business Systems Analyst will focus on leveraging technology to improve and standardize business processes for scheduling, check in, check out, referrals, automated reminders and other patient access workflows. In addition to developing best practices in these areas, the Business Systems Analyst will help identify and monitor success of project initiatives through data analysis.

The Business Systems Analyst Senior position serves as a subject matter expert on Epic Cadence and other patient access software functionality and related workflows. This position partners with ACUs and Department/Divisions to develop workflows within the software, implement functionality, and provide maintenance support of the applications to optimize the patient and staff experience, and improve staff efficiency. This role includes managing projects from initiation to completion, coordinating stakeholders, timelines, and resources to ensure successful implementation of system enhancements and workflow improvements.

• Acquire and maintain proficiency in Epic Cadence application.
• Become an expert in existing functionality of patient access software, including Cadence, Welcome, MiChart, Referrals and automated reminders.
• Become the subject matter expert on forthcoming functionality for Cadence, Welcome, MiChart and other patient access applications.
• Acquire a strong understanding of existing access workflows across Michigan Medicine and more detailed knowledge regarding workflows relevant to assigned projects.
• Work with complex build requirements and workgroups, demonstrating sophisticated knowledge of integration of Epic (MiChart) workflows and applications and problem analysis to provide solutions for organizational needs.
• Lead project management activities including planning, execution, and monitoring of initiatives to ensure timely delivery and alignment with organizational goals.
• Develop project plans, including implementation and evaluation of projects.
• Assemble and lead workgroups and other meetings to determine build requirements and develop workflows within Cadence and/or other access software applications.
• Provide summaries, updates, and reports to stakeholders, manager, and team members as needed.
• Document build standards and processes for functionality, including why decisions were made.
• Prepare and lead presentations via webinars, leadership meetings, and operational meetings.
• Identify which metrics are best used to answer given questions or monitor ongoing issues.
• Leverage knowledge of Cadence and other access applications to work with other teams to develop queries, dashboards, and reports.
• Interpret both quantitative and qualitative data to form recommendations on how to change, leverage, or implement available software functionality and the corresponding work effort.
• Lead and facilitate approved access initiatives.
• Participate in review of access goals.
• Provide support, education, and assistance to end users to address ServiceNow requests.
• Assist analysts completing Template Change Requests as needed.
• Meet with clinics to discuss, educate, and assist with MiChart functionality.
• Other duties as assigned.

IMPORTANT NOTE: Epic Cadence proficiency is a requirement for this position. Training will be provided for a period of 12 weeks should a successful candidate not already be proficient. Failure to obtain this required training though will result in termination from the University.

Required Qualifications

• Bachelor's degree in related field and 3-5 years of related experience, or an equivalent combination of education and experience.
• Advanced knowledge of Microsoft business tools: Excel, Word, PowerPoint
• Capable of working in a diverse, multidisciplinary team and interacting with all levels of the organization.
• Ability to work independently and as part of a team.
• Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely
• Demonstrated ability to analyze problems and clearly articulate potential solutions.
• Must exhibit confidence in the facilitation of meetings, and conflict resolution.
• Time management and organization skills.
• Demonstrated experience in project management, including the ability to plan, execute, and monitor projects using structured methodologies and tools.
• Demonstrated ability to work effectively during a period of institutional change.

Desired Qualifications

• Knowledge of Michigan Medicine policies and procedures.
• Knowledge surrounding patient scheduling, registration, consult/order workflows and MiChart reports.