"Case Manager"

Details

Posted: 21-Jan-26

Location: Boston, Massachusetts

Type: Full-time

Categories: Staff/Administrative

Internal Number: oJgkzfwC

Description

Suffolk University is pleased to announce an opening for a Part-Time, 9-month Case Manager (3 days or 21 hours per week) to join our Counseling, Health & Wellness Team. The CHW Case Manager facilitates Suffolk student access to off-campus healthcare services focusing on behavioral health services but also including primary care and limited other services. Reporting to the Associate Director of Counseling Operations, the Case Manager provides direct referral services to students including assessment and determination of treatment needs and referral sources. This position is expected to maintain and update the diverse and interdisciplinary nature CHW's referral resource list to meet the needs of Suffolk's diverse student population. The Case Manager provides referrals upon request from CHW staff, students, and/or families/guardians, meeting individually with students to assist with referral identification and to coach students through the process of accessing off-campus healthcare when needed. This position is expected to utilize professional training/licensure to make independent decisions regarding student referral needs.

As an integrated center, CHW maintains a holistic, multicultural, and interdisciplinary approach to student care. CHW staff value inclusive and identity-affirming treatment approaches and participate in related professional development alongside other staff. CHW's diverse and interdisciplinary staff maintain a warm, collaborative, and supportive environment with a focus on teamwork and authenticity.

Successful candidates for this position will have experience working in higher education and/or behavioral health settings. Ideal candidates will hold independent licensure as LICSW or LMHC or be within 6 months of licensure in Massachusetts. Successful candidates will also bring a demonstrated commitment to working with a diverse staff and student population including familiarity with the application of social justice and antiracist concepts in clinical and higher education settings. Candidates should also have developed experience and skills in multicultural counseling approaches, self-awareness and reflection, and the ability to engage in difficult dialogues. CHW offers a collaborative and supportive working environment within a dynamic and exciting higher education institution. Suffolk offers a competitive salary and benefits package.

Responsibilities:

• Provides direct referral services via 1:1 clinical appointments with Suffolk students for behavioral health, primary care, and other services in the community. For behavioral health, assesses student treatments needs and identifies appropriate options for treatment in the community, or, collaborates with CHW clinicians seeking referral for students following a period of treatment in CHW. For primary care and other services, completes referrals as requested by CHW medical or mental health clinicians, students, or families.
• Utilizes up-to-date knowledge of mental health conditions, diagnoses, and appropriate treatment modalities to facilitate independent clinical decisions regarding appropriate referrals for students presenting with a wide variety of diagnoses and treatment needs.
• Maintains timely and thorough client contact documentation compliant with Center policies and procedures and applicable state laws.
• Maintain and updates the Center's off-campus mental health referral resource list via outreach to resources regarding specific services, provider credentials and accepted insurance/payment information as well as by responding to community provider resource listing requests.
• Develops resource documents for students seeking to access off-campus referrals (e.g., questions to ask, insurance information, etc.).
• Time allowing, participates in community outreach facilitated by CHW staff.
• Consistent with licensure, assists with CHW campus support services during times of major campus crises and/or psychological emergencies per request of the CHW Executive Director.
• Attends CHW Counseling staff meetings, case consultation meetings, and professional development seminars related to interdisciplinary practice and DEI, schedule permitting.
• Attends Center and Student Affairs Division meetings and professional development programs, schedule permitting.

Requirements:

• LICSW or LMHC preferred; licensure in Massachusetts within 6 month of hire required.
• Experience providing mental health services to a diverse population.
• Demonstrated knowledge of behavioral health diagnoses and appropriate treatment modalities.
• Demonstrated ability to provide effective consultation to all campus constituents (faculty, staff and students).
• Experience working with diverse populations and demonstrated understanding of the impact of identity on well-being and mental health.
• Strong student service orientation.
• Strong written and verbal communication skills.
• Detail orientation and well developed organizational and time-management skills.
• Ability to maintain ethical/professional conduct and interaction with all University community members.
• Availability to attend occasional evening or weekend activities when required.

Preferred Qualifications:

• Prior experience with identification of referrals for behavioral health services and familiarity with Massachusetts insurance regulations.
• Interest in the integration of counseling and health services on a college campus.
• Demonstrated commitment to social justice and lifelong learning regarding multicultural issues and concerns. Interest in the application and integration of social justice in healthcare.
• Proficiency in a second language.

Additional Information

This is a 9-month, part-time, hourly position. The Case Manager works 21 hours per week (3 full days) between approximately August 15 and May 15 each year. CHW providers work on-site during the academic year; limited remote work is available during academic breaks. Due to clinical/campus emergencies or an occasional evening program, CHW staff may work beyond regularly scheduled office hours.