"Case Manager, Dean of Students"

Case Manager, Dean of Students

Position Number: 500109
Full Time or Part Time: Full Time
Anticipated Recruitment Range: $56,000 - $61,000
Position Type: Non-Faculty
Job Category: Non-Faculty Professional

Organizational Unit Overview:

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Job Duties:

The Office of the Dean of Students Case Manager is a unique and specialized position which blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development for reporting and maintenance of student cases, leadership in addressing factors which contribute to student attrition, and working to improve student academic success.

This position coordinates the universitys process for addressing the needs of students who have crises with academic, family, health, and other issues by providing referrals, follow-up services and, when necessary, withdrawing the student from the university.

The position serves as the primary communicator to academic deans and designees, health care and mental health providers, staff, and parents relative to students who need additional/other resources to succeed at East Carolina University and/or require withdrawal from the university. The Case Manager position collects, reviews, coordinates, and manages student cases that come to the Dean of Students Office through ECU Cares, direct telephone calls, e-mails, and personal referrals

Specific Responsibilities

Case Management (70%)

• Serves as the primary conduit for information to the University Behavioral Concerns Team concerning potential threats of violence, real or perceived, to members of the campus community;
• Serves as the primary conduit for information to the CARE team concerning students in need of behavioral intervention and support from Student Affairs professionals;
• Serves ex officio as a member of the CARE Team (behavioral intervention team);
• Provides case management for Care Team cases, including:
  • Meets with students, faculty, staff, parents, and others, as needed
  • Maintains detailed records within database
  • Supports the work of the Assistant Dean, Associate Deans and the Dean of Students
  • Monitors the progress of student cases
  • Communicates to stakeholders within a student case, as needed
  • Gathers appropriate information regarding students and individuals of concern for assessment and intervention;

Administrative Responsibilities (30%)

• Maintains the ECU CARES phone line and website reporting system to identify potential acts of violence, threats or reports of concerning behavior on campus;
• Responds to, clarifies, assesses and triages direct, telephone, or electronic information from members of the university community (i.e., students, staff, faculty) concerned about faculty, staff or student incidents of actual or potential violence, as well as self-reports or reports from others regarding students experiencing significant stressors to their success;
• Provides information and seamless referrals to the appropriate resources, including law enforcement agencies, Student Affairs, People Operations Success & Opportunity, Student Health Services, the Center for Counseling and Student Development, the Office of Student Rights and Responsibilities, University Counsel, and the threat assessment team (UBCT);
• Ensures that emergency or immediate threats of violence are properly directed to the appropriate law enforcement or emergency response agency;
• Develops marketing materials, conducts presentations and presents to the campus community information regarding ECU CARES, the CARE Team and the University Behavioral Concerns Team, as well as resources for students in crisis;
• Cultivates relationships with university and community resources and readily contacts resources on the behalf of students;
• Supports the work of the Dean of Students office when managing a crisis or student death;
• Performs related duties as required.

Minimum Education/Experience:

• Masters degree in Higher Education Leadership, Counseling, Social Work, Education, or related field.
• Knowledge of legal issues in higher education
• Demonstrated experience interacting with the public, parents, students, staff, faculty

License or Certification Required by Statute or Regulation:

None

Preferred Experience, Skills, Training/Education:

• Ability to build positive and effective relationships across campus and within the community
• Ability to thoroughly document conversations and actions regarding case management
• Demonstrated problem-solving and conflict resolution skills
• Organizational, administrative, interpersonal/written/verbal communication, and team-building skills
• Ability to multi-task and independently manage cases with minimal supervision
• Ability to provide exemplary customer service

Special Instructions to Applicant:

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant:

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Close Date:
Open Until Filled: Yes
Initial Screening Begins: 03/18/2026

To apply, visit https://ecu.peopleadmin.com/postings/92009