Casual Student Success Coach (Expressions of Interest)

Location: Parramatta, AU

Contract Type: Casual

Job ID: REF938R

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• Attractive Casual Rates
• Casual work will be available across five campus locations; Bankstown City, Campbelltown, Kingswood, Liverpool City and Parramatta City

About the College

Western Sydney University The College is a not-for-profit wholly owned entity of Western Sydney University. As you consider joining our dynamic team, know that you will be part of an organisation that values growth, inclusivity, and excellence. Learn more about The College here.

The Opportunity

The College is seeking highly motivated, adaptable individuals with strong interpersonal and coaching skills to work collaboratively in supporting students engaged in modular learning. As this is a casual opportunity, work will be offered on an ad hoc, relief basis to support operational needs across teaching periods.

Working with the Student Success team, you will play an important role in supporting students to stay engaged and succeed throughout their studies at The College.

As a Casual Student Success Coach you will:

• Provide tailored one‑on‑one and group coaching that integrates pastoral care, academic support, and career guidance.
• Help students navigate challenges and celebrate their achievements.
• Monitor student progress and identify opportunities to improve retention and overall success.
• Contribute to the implementation of the Student Success Framework.
• Shape strategies that build belonging, inclusion, and connection across campus.
• Work closely with academic and professional staff to resolve complex student issues.
• Advocate for student needs across key areas of the university.
• Support the integration of the coaching model into curriculum and teaching practices.

Eligibility

To be eligible for casual employment, applicants must meet the below criteria:

• A relevant undergraduate qualification, or equivalent education and experience.
• Experience supporting student engagement, wellbeing, or success in a tertiary setting.
• Understanding of coaching or mentoring approaches and their impact on student outcomes.
• Experience working with diverse and underrepresented student groups.
• Strong communication skills with the ability to build trust and rapport.
• Well‑developed problem‑solving skills and the ability to navigate complex or sensitive situations professionally.
• Ability to collaborate effectively with various stakeholders throughout The College and University.
• It is a mandatory requirement for all College employees to have a current NSW employee Working with Children Clearance (WWCC) in accordance with the NSW Child Protection (Working with Children) Act 2012.

About the Casual Community

The Casual Community is open for eligible candidates to register an Expression of Interest (EoI) for casual employment with Western Sydney University, The College. The Casual Community enables The College to access suitable and experienced individuals for casual employment opportunities across a broad range of business areas at short notice, subject to the following:

• You will be engaged as and when required, and on an ad hoc and/or intermittent basis. The College does not guarantee the provision of ongoing or regular employment, and makes no firm advance commitment to continuing or indefinite work.
• Your application is not a guarantee that an offer of casual employment will be made.
• You will only be contacted regarding your application if an opportunity arises that matches your skills and experience.
• Applications remain active for 12 months

Please Note: Previous applicants need not apply.

How we will communicate with you

All advice and communication will be sent to applicants via email. Please ensure the email address you register with is correct as this will be used to provide you updates for all the vacancies you apply for.

We strongly recommend that you use a personal email address rather than your work email address to ensure you don’t miss updates. Additionally, please regularly check your junk or spam folders for the same reason.

Remuneration: Casual Professional Employee Level 6 – $62.65 per hour

Enquiries:

• Please direct enquiries about this role to Adriana Glackin, Acting Manager Student Engagement via email at a.glackin@westernsydney.edu.au.
• Specific enquiries or issues with your application may be directed to the Talent Acquisition Team at talentacquisitionteam@westernsydney.edu.au.

Closing Date: 11:59pm, Thursday 4 June 2026

Please note: Applications will be reviewed on a rolling basis.

Working Rights in Australia - Eligibility

This position is not eligible for visa sponsorship. At the time of application, proof of your working rights in Australia must be provided.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.

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