Education and Teaching Support Officer

About the role

• Level 5/6 ($88k - $110K) plus 17% Superannuation and annual leave loading
• Fixed Term – approx. 6 months (to December 31, 2026)
• Full-time (35 hours per week)

Specific responsibilities for this role include:

LEVEL 5:

• Provide comprehensive administrative support to Course Convenors and Honours Coordinators during the planning, delivery and evaluation of undergraduate and postgraduate coursework courses.
• Assist in organising supplementary examinations, ensuring timely communication with students and adherence to university policies.
• Collaborate with academic staff to create inclusive learning environments that accommodate diverse student needs.
• Work with Course Convenors to develop and implement equitable learning plans for students with disabilities, health conditions or other specific requirements.
• Ensure reasonable adjustments are made to assessments, teaching materials and classroom arrangements to promote equal access and participation.
• Manage the process of special consideration requests, including illness, personal hardship and extenuating circumstances.
• Liaise with academic staff to assess and grant appropriate extensions, alternative assessment arrangements or compassionate consideration.
• Exercise a strong understanding of the University’s learning management system, Moodle, to automate routine administrative tasks in Moodle, including course setup, tracking student progress and providing technical support to staff and students.
• Work with academic information systems including ASTRA, ECOS and SIMS.
• Maintain accurate records relating to student assessments, supplementary exams and special consideration cases.
• Generate reports on student performance, trends and outcomes to support decision‑making and continuous improvement.
• Assist with the administration of field trips, including collection of fees and collation of participation forms.
• Align with and actively demonstrate the Code of Conduct and Values.
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

Level 6: (in addition to the above)

• Provide higher‑level oversight and management of processes relating to class management, academic information system updates and examinations.
• Independently manage and oversee workflows for large and complex courses and provide School-wide teaching and administrative support during peak periods or as directed by the Head of School or delegate.
• Apply, interpret and provide authoritative guidance and advice on policies, systems, manuals, rules, procedures and guidelines relevant to Teaching Support activities across the School.
• Act as coordinator for complex processes requiring cooperation between the School and other administrative units.
• Deliver consistent, accurate and customer‑focused advice in response to a wide range of teaching and education‑related enquiries.
• Contribute to a culture of continuous improvement by reviewing processes, procedures and protocols and implementing approved improvements.