"Clinical Support Assistant - Customer Service Center"

Job Description

Duties of a Clinical Support Assistant in the Customer Service Center for the Department of Laboratories may include the following but are not limited to:

• Will provide information to patients, hospital staff, community physicians, agency and institutional clients related to laboratory testing, specimen collection, laboratory services, result reporting and specimen tracking. This includes daily faxing and sending of laboratory reports.
• Will provide patient services to include LSARD and outpatient registration processes. These functions include knowledge of insurance providers, billing codes, order entry, Sunquest laboratory information systems, result reporting, crediting functions and discharging per University Hospital policies and procedures to conform to regulatory agency mandates which ICD-10 CM billing codes, medical necessity and medicare questionnaires.
• Will handle all processing of biological specimens in the optimal way to assure specimen integrity and maintain all safety regulations as per established procedures.
• Must demonstrate competency with both Department of Laboratories Information System, Sunquest and Cerner patient management systems.
• Will assist all clients with problem resolution and provide prompt and accurate resolutions to service issues, testing problems and billing concerns.
• Will maintain all records and patient files in accordance with University Hospital and departmental policies and procedures. These will include regulatory agency mandates of labs from NYSDOH, CAP and JCAHO, etc.
• Will act as a liaison for courier services, to identify concerns and help arrange these services to meet departmental needs.
• At times, may be required to perform phlebotomy and specimen collection procedures to insure proper collection and processing of patient specimens per established standards.
• Will maintain adequate supplies and alternate stock to obtain maximum benefits, will order and distribute supplies to outreach clients.
• Will maintain all measures of quality control as related to the patient and customer services centers.
• Will willingly rotate between the Customer Service Center, the Patient Service Center, and off-site areas and work hours to meet departmental needs.

Qualifications

Required: Associate's degree and one year customer service experience in a clinical healthcare setting. In lieu of degree, two years administrative experience to include one year customer service experience in a clinical healthcare setting.

Preferred: Phlebotomy experience. Knowledge of patient registration procedures, regulatory and compliance mandates, insurance providers and billing information. Knowledge of hospital and/or laboratory computer systems.

Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

Anticipated Pay Range: The salary range (or hiring range) for this position is $45,372 - $53,060 / year. The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired. Some positions offer annual supplemental pay such as: Location pay for UUP, CSEA & PEF full-time positions ($4000), Night shift differential ($15,000), evening shift differential ($10,000), Inconvenience pay/supplemental shift differential. ($575). Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.