"Program Assistant (Part Time)"

GENERAL JOB SUMMARY:

The Program Assistant will provide administrative support to the Learning Commons, as well as customer service to students and other guests in the Learning Commons. The Program Assistant will provide excellent customer service to anyone who walks into the Learning Commons. This role will be responsible for day-to-day functions of the Learning Commons including scheduling resources, answering the phone, circulating books and other resources among other tasks.

Availability to work between the hours of 7:30 AM and 5 PM Monday - Friday.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

Essential Functions:

• Greet prospective and current students and direct them to appropriate program personnel.
• Answer and/or redirect basic inquiries from internal and external customers either via phone calls, email or in person.
• Coordinate materials for mailings, maintain program records, generate reports, schedule and coordinate meetings and events, and maintain computer databases.
• Prepare and maintain correspondence, lists, and other documents.
• Perform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.
• Provide clerical support to program staff.
• Assist with program activities and events.
• Schedule room resources as needed.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Must enjoy working with other people and the public and exhibit skill in working accurately with complex details.
• Must remain calm when confronted with many competing demands for attention.
• Must develop a comprehensive knowledge of the college's organization and personnel.
• Must develop thorough knowledge of students information systems
• Must be a positive individual and possess excellent customer service skills.
• Be able to handle confidential information in a professional manner.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Physical Requirements:

Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.