"Assistant III- Referral Center- FT Day Shift"

Assistant III- Referral Center- FT Day Shift

Req ID: 139493
Location: Irvine, California
Division: Medical Center
Department: Referral Center
Position Type: Full Time
Salary Range Minimum: USD $29.40/Hr.
Salary Range Maximum: USD $42.14/Hr.

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:
Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

What It Takes to be Successful

Required Qualifications:

• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Must demonstrate customer service skills appropriate to the job
• Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc.
• Minimum 2 years experience in a customer service position within a healthcare environment
• Knowledge of hospital based registration/scheduling system to register patients
• General knowledge of ICD10 and CPT codes.
• Excellent written and verbal communication skills in English
• Ability to work weekends, holidays, and evenings
• Ability to problem solve, negotiate and research for answers
• Ability to maintain a work pace appropriate to the workload
• Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

• Previous call center experience
• Experience with EPIC and/or OnBase.
• Bilingual skills in English and Spanish and/or Vietnamese
• 1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc.

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.