"Collection Specialist"

Job Details

Posting Details

Posting Number: 0801709

Classification Title: Collection Specialist

Working Title:

Department: Cash Management

Department Contact Email: zruffingibson@centralstate.edu

Job Summary/Basic Function:

JOB SUMMARY: Responsible for contacting students with outstanding balances on their accounts, attempting to collect overdue payments through phone calls, emails, and other communication methods, while maintaining a student-centric approach to ensure timely debt resolution and minimizing negative impacts on their academic progress.

DUTIES AND RESPONSIBILITIES:

• Monitor and maintain up-to-date records for student accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Reach out to students with overdue accounts via phone, email, and mail to remind them of outstanding balances and encourage payment
• Work with students to establish manageable payment plans based on their financial situation.
• Track student account details, including payment history, outstanding balances, and any relevant notes regarding collection efforts.
• Negotiate settlements (in conjunction with the Controller) or explore alternative payment arrangements to resolve outstanding debts
• Ensure all collection activities comply with university policies and relevant regulations regarding student debt.
• Provide guidance and information to students regarding financial aid options, payment deadlines, and potential consequences of non-payment.
• Maintain accurate records of collection attempts and provide regular reports on outstanding debt levels to upper management
• Other Duties as Assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to clearly explain financial situations to students and effectively communicate collection procedures in a professional manner.
• Identifying challenges related to student debt and finding creative solutions to resolve outstanding balances.
• Prioritizing student satisfaction while enforcing payment obligations
• Accurately inputting and managing student account information within relevant database systems
• Recognizing student financial difficulties and tailoring collection strategies accordingly.

Minimum Qualifications:

MINIMUM QUALIFICATIONS:

• Associate or bachelor’s degree in business, Accounting, or equivalent work experience
• Strong understanding of university policies related to student billing and financial aid
• Experience in customer service and two to five (2 to 5) years of experience in collections preferred
• Proficiency in Microsoft Office Suite and Banner

Preferred Qualifications

Posting Date: 03/27/2025

Closing Date:

Open Until Filled: Yes

Position Category: Staff - Monthly (Exempt)

Budgeted Annual Salary: Commensurate with experience

Required Documents:

1. Resume
2. Cover Letter
3. Unofficial Transcripts