"Specialist I – Customer Service Rep"

Details

Posted: 22-Nov-25

Location: Huntsville, Texas

Categories: Administrative/Support, Staff/Administrative

Internal Number: 45521

Requisition: 202500365S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Monthly-Staff

Department: Student Account Services

General Requirements:

High school graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired.

Nature & Purpose of Position/Usual Duties:

Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support.

Primary Responsibilities (Staff Positions Only):

Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services which includes financial services as well as ID card services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.