Computer Science IT Lab Technician - University at Albany

Job Description

The Department of Computer Science is seeking an IT Lab Technician to support teaching and research initiatives. This position is responsible for managing computing infrastructure across Macintosh, Linux, and Windows platforms, including software and hardware installation, maintenance, and technical support. Additional responsibilities include managing equipment acquisition and surplus, training staff and teaching assistants, and serving as the department's primary liaison with university Information Technology Services.

This role requires an individual who stays current with emerging IT trends and best practices to enhance lab operations and support the department's academic and research mission.

Primary Responsibilities:

• Installing, configuring, maintaining, and upgrading software and hardware systems for teaching and research on Macintoshes, Linux, and Windows platforms.
• Providing technical support to students, faculty, and staff.
• Maintaining lab intra-net services, including interfacing with university ITS.
• Setting up educational and research computing laboratories, including capstone courses, GTA labs, and learning labs.
• Training and directing the work of teaching and student assistants associated with computing laboratories.
• Training staff and faculty on software systems. Installing new software for staff and faculty.
• Applying patches and upgrades when necessary.
• Advising faculty on equipment purchases.
• Preparing requisitions for and maintaining new and existing computing equipment; maintaining warranty, service and repair records; performing quality checks on newly delivered equipment to ensure proper operation.
• Developing and maintaining system documentation.
• Surplus old and outdated computing equipment.
• Interfacing the department's IT infrastructure with the university and liaising with the university Information Technology Services Department.
• Complete and maintain accurate records and all necessary documentation associated with acquisition, surplus, and retirement of computer systems and peripherals.
• Liaison with the IT group and keep the College notified of University wide initiatives. Represent CNSE and its IT needs.
• Represent CNSE at meetings and bring relevant IT issues and initiatives to the College's attention. Be the primary point of contact between ITS and CNSE.
• Maintain currency with best practices and current and emerging trends in the IT industry; leverage this knowledge to improve operations and performance across all platforms, the College, for all computers and computer-based equipment.
• Other reasonable duties as assigned

Job Requirements

Minimum Qualifications:

• Bachelor's degree in information technology or a related field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization.
• 2 to 3 years of experience in the IT field
• Demonstrated experience installing and configuring Windows operating systems, Unix operating systems, and Linux operating systems on various hardware platforms
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Experience with cloud-based infrastructure architecture and deployment.
• Experience with creating and managing virtual machines.