Job Details

Information Technology Apprenticeship - IT Service Desk Operations

Job ID: 293635

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Temporary

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department; it does not guarantee permanent employment with the University.

Responsibilities

KEY RESPONSIBILITIES:

1. Collaborates with UITS staff to resolve technical incidents or fulfill service requests
2. Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals
3. Learns to identify individual component failures and replace computer, audio, video or control system components
4. Provides technical customer service assistance while following established procedures to resolve user technical issues
5. Learns to document and appropriately escalate incidents

Required Qualifications

Educational Requirements
High School diploma or equivalent

Required Experience
No experience required; on-the-job training provided

Preferred Qualifications

Preferred Educational Qualifications
Student currently enrolled seeking a degree.

Proposed Salary

The budgeted salary range is $12.50 to $16.50 per hour. Offers are based on relevant experience.

Knowledge, Skills, & Abilities

KNOWLEDGE
KEY LEARNING OBJECTIVES:
Will acquire experience and exposure to information technology systems, programs and processes
Will acquire experience with regulations pertaining to information technology
Will acquire experience with regulations pertaining to storage and handling of confidential data
Learn to accurately define incidents, problems, and events in the trouble ticketing system
Learn to troubleshoot and resolve desktop computing and audio-visual issues

SKILLS
Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check
Standard + Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.