"Communications & Technology Coordinator (aHEO)- Office of Admissions"

Position Details

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

Reporting to the Communications & Technology Specialist, the Communications & Technology Coordinator in the Office of Admissions Coordinates efforts of admissions and/or enrollment offices.

• Coordinates workshops, intake screenings, interviews and orientations for new students
• Counsels prospective applicants on requirements and standards and provides general information on programs and services in person or by telephone, e-mail or letter; conducts follow up as needed
• Assists in conducting open house sessions and orientations, including group sessions and programs at high schools and in the community at large
• Assists with day-to-day administration and an admissions or enrollment office, including scheduling and preparing and distributing materials
• Represents the Admission Office to the college's internal and external communities as directed
• Maintains and updates program databases, lists and files to ensure completeness and accuracy
• Performs related duties as assigned.

Primary Duties

• Support the setup, configuration, and maintenance of communication platforms including CRM systems, graduate application and content management systems.
• Monitor the performance of the graduate application, identify user experience issues, and collaborate with IT to implement improvements.
• Maintain up-to-date documentation and support resources for the admissions application process, including FAQs and troubleshooting guides.
• Support the creation, formatting, scheduling, and distribution of digital communications including email campaigns and SMS messages.
• Assist in analyzing campaign and application engagement data and generate basic reports to evaluate communication effectiveness and applicant behavior.
• Help ensure smooth technical operations for recruitment events, campus visits, webinars, and virtual open houses.
• Stay current with communication and admissions technologies and suggest enhancements for outreach, application usability, and internal processes.
• Update communications and support dynamic content generation, such as PDF templates, and recommendation workflows.
• Create and maintain queries to support reporting and operational needs.
• Assist with managing user accounts, emails, data exports, and imports.
• Other duties as assigned by Associate and Assistant Directors.

*Hybrid: 70% In-Person

Qualifications

Bachelor’s degree required.

• Bachelor’s degree in Communications, Computer Science, Information Technology, or a related field preferred.
• Experience or familiarity with online admissions systems and CRMs (e.g., Slate and PeopleSoft).
• Proficiency in Microsoft Office Suite.
• Basic knowledge of digital communication tools, troubleshooting software, and web-based platforms.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Effective interpersonal, written, and verbal communication skills.
• Ability to provide technical support and training to a diverse team and user base.
• Comfortable working independently in a fast-paced, deadline-driven environment.

CUNY Title Overview

Coordinates efforts of admissions and/or enrollment offices.

• Coordinates workshops, intake screenings, interviews and orientations for new students
• Counsels prospective applicants on requirements and standards and provides general information on programs and services in person or by telephone, e-mail or letter; conducts follow up as needed
• Assists in conducting open house sessions and orientations, including group sessions and programs at high schools and in the community at large
• Assists with day-to-day administration and an admissions or enrollment office, including scheduling and preparing and distributing materials
• Represents the Admission Office to the college's internal and external communities as directed
• Maintains and updates program databases, lists and files to ensure completeness and accuracy
• Performs related duties as assigned.

Job Title Name: Admissions Coordinator

CUNY Title: Assistant to HEO

FLSA: Non-exempt

Compensation and Benefits

$61,020, salary commensurate with education and experience. CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial wellbeing, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will increase by approximately 9.54% with an additional increase of 3.5% effective 9/1/2026, in accordance with the terms of the PSC-CUNY collective bargaining agreement.