Coordinator for Student Engagement & Housing

Summary

The highly visible incumbent is responsible for implementing the mission and vision of D’Youville University and the division of Student Affairs while facilitating a vibrant, supportive, inclusive, safe, living-learning environment within university housing. The ideal candidate will be a self-starter who thrives amidst an ever-changing and unpredictable work environment and will have demonstrated skills in the areas of housing, student support and programming. The Coordinator for Student Engagement & Housing will report directly to the Director of Housing & Student Conduct. Evening and weekend hours will be required when the University is in session to manage workload and attend meetings and University functions. This 12-month, live-on, position will assist with campus and student emergencies as needed, while serving within a rotation as the Administrator on-call in cooperation with the Director of Housing & Student Conduct. This position is expected to work closely with all units within the University to ensure that D’Youville is “student-ready” and that every student has the opportunity to be engaged outside of the classroom.

Duties

• Manage the Resident Advisors while providing leadership to the Resident Directors and Assistant Resident Directors.
• Coordinate, plan and implement Resident Advisor Trainings in August and January; and on an as needed basis;
• Oversee the management of housing contracts, room condition reports (RCR), emergency contact forms, and health & safety inspections for each residential student by coordinating with Resident Directors;
• Ensure effective management of all facilities within the University residential program;
• Serve as lead of the University’s Meta Ready Program; with University partners, creating modules to upload to the metaverse;
• Implement the University’s Housing Curriculum;
• Serve as a hearing officer for Student Conduct Cases;
• Oversee the Desk Attendant (Housing Information Representative) program while providing leadership to the Resident Directors in support of recruitment, selection, and supervision;
• Serve as an educator, mediator, and reviewer when a roommate conflict or housing concern is escalated as a result of published policy or departmental process;
• Coordinate with cleaning, maintenance, and IT departments to ensure that daily, general and emergency issues within the residence halls are corrected in a timely fashion;
• Manage data gathering, respond to data/statistical inquiries from campus stakeholders, particularly data related to residential occupancy;
• Implement all needs as directed by the Director of H & SC pertaining to residential conference groups;
• Work closely with campus partners regarding housing needs;
• Serve on university committees including CARE Team, Housing Exemptions and Accommodations
• Continuously evaluate and assess University housing occupancy, retention, and projection trends.
• Hold weekly 1:1 meetings with the Director of Housing & Student Conduct, Graduate Assistants, Resident Advisors and students as needed;
• Serve in a three-tier on-call rotation.

Additional Duties

• Ensure a student-centered departmental environment with a focus on customer service;
• Support the overall campus programming model by collaborating with faculty, staff, and SGA on initiatives and events;
• Serve as an SCI trained investigator/hearing panel officer;
• Other duties as assigned by the Director of Housing & Student Conduct

Requirements

Education

• Master's degree in Higher Education Administration or related field.

Experience

• 1-2 years of experience within Student Affairs showing progressive responsibilities, preferably within housing operations.

Skills & Abilities

• Demonstrated experience working in or supervision of student housing;
• Thorough knowledge and proven track record in Student Affairs, including policy development, programming and student development;
• Strong cross-cultural, interpersonal, and writing skills necessary, including the ability to represent the University in a positive way to diverse populations;
• A demonstrated commitment to promoting a diverse and inclusive community;
• Possesses a demonstrated ability to develop linkages with other University community partners through significant outreach efforts to support student success in and out of the classroom;
• Ability to innovative and create programs that supports student learning, leading to increased persistence and graduation rates across diverse student populations;
• Ability to work with a wide variety of individuals on campus and in all areas of the community to accomplish student life objectives;
• Ability to make sound professional judgments, often under deadline pressure, when dealing with student related issues;
• A proven ability to identify and address problems, exhibit competence in identifying and interpreting needed areas of assessment, display sensitivity regarding personnel matters and the ability to participate effectively in short and long-range planning;
• A strong commitment to the University’s mission to honor the catholic heritage and the spirit of St. Marguerite D’Youville working with students from across diverse cultures, backgrounds and faith traditions that promotes leadership and service.

Physical & Environmental

• Handle multiple tasks and priorities at once while solving problems and thinking innovatively;
• Administrative, organizational, supervisory, and budget-management skills;
• Extended periods of sitting, standing, stair climbing, maneuvering objects of substantial weight;
• Responding promptly in late-night hours while remaining alert;
• Must possess a student-centered personal philosophy and an amazing sense of humor.

Work Remotely - No

Work Location: Buffalo, NY

Job Type: Full-Time, Non - Exempt

Pay: $38,500 - $40,500 Annually

Additional Salary Information

The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.

About D'Youville University

Shaping the Future of Education at D'Youville University

D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.

A Dynamic and Purpose-Driven Community

Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.

A Place for Growth and Innovation

D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.

Why Work with Us?

As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.