Coordinator of Military-Affiliated Advising

Job Description

The Coordinator of Military-Affiliated Advising reports directly to the Director of Military-Affiliated Advising. This role serves as a primary point of contact for academic advising, transition support, and student success initiatives for military-affiliated undergraduate students enrolled through the Austin Peay Center at Fort Campbell. The coordinator supports student progress by combining proactive advising practices with a working knowledge of admissions, financial aid, military education benefits, and ArmyIgnitED systems. The position plays a key role in retention and persistence initiatives by developing advising plans, monitoring student progress, and collaborating with campus partners.

Primary Duties and Responsibilities

Academic Advising and Student Persistence

Delivers proactive academic advising for military-affiliated students using Appreciative Advising and individualized plans. Guides students in degree planning, major selection, and academic progress while collaborating with faculty and support services to promote persistence and graduation success.

• Provide academic advising to military-affiliated students across undergraduate programs.
• Implement Appreciative Advising and other proactive advising frameworks to promote persistence and retention.
• Develop individualized advising plans for new, transfer, continuing, and at-risk students.
• Guide students in interpreting degree plans and staying on track for timely graduation.
• Advise students on selecting, declaring, or changing academic majors.
• Support students experiencing academic difficulty and connect them with appropriate campus resources.
• Serve as a liaison with faculty and student support departments to enhance student success.

Military Affiliated Support Services

Provides comprehensive guidance to military-affiliated students, helping them navigate ArmyIgnitED, Tuition Assistance, VA, and MyCAA benefits. Ensures informed academic and financial decisions through proactive communication, policy expertise, and progress tracking with Slate, Banner, and DegreeWorks.

• Guide military-affiliated students through complex educational systems and benefit programs to support informed academic and financial decisions.
• Assist students in navigating ArmyIgnitED technology and Tuition Assistance processes.
• Provide support for students using Veterans Education Benefits (VA) and MyCAA.
• Communicate regularly with prospective students about required documents and next steps for admissions and funding.
• Track student progress using Slate, Banner, DegreeWorks, and internal reports.
• Maintain up-to-date knowledge of APSU policies, military education policies, and related timelines.
• Maintain working knowledge of APSU policies, military education policies, and timelines.

Recruitment, Outreach, and Onboarding

Supports enrollment and transition of military-affiliated students through outreach events, admissions counseling, and personalized onboarding. Assists with applications, funding options, and transcript reviews to ensure a smooth start at APSU. Participate in recruitment events and briefings for incoming military-affiliated students.

• Support student enrollment and transitions by engaging in outreach, recruitment events, and personalized onboarding services.
• Participate in recruitment events and briefings for incoming military-affiliated students.
• Counsel prospective students on admissions, academic programs, and funding options.
• Assist students with application processes and maintain communication throughout onboarding.
• Review unofficial transcripts and Joint Services Transcripts (JSTs) for preliminary credit evaluations.

Center Engagement and Development

Supports center operations and team culture through collaboration, training, and professional growth. Stays current with policies, technologies, and best practices while assisting with onboarding and contributing to student success initiatives.

• Contribute to a positive and collaborative team environment while supporting center operations, professional growth, and effective communication.
• Stay current with university academic policies, technology updates (e.g., DegreeWorks, Banner, AP OneStop), and best practices in student success.
• Participate in university and external trainings, workshops, and conferences that support professional growth and enhanced student support.
• Engage in self-directed learning and ongoing professional reflection to improve service to students.
• Help onboard and support student employees and new colleagues.
• Collaborate with team members on persistence initiatives and communication strategies.
• Remain informed of APSU academic program changes and updates.
• Participate in regular staff meetings and contribute to a positive, student-centered team culture.
• Perform other job-related duties as assigned.