"Coordinator, Student Advice"

Coordinator, Student Advice

locations

Melbourne

time type

Full time

posted on

Posted Today

job requisition id

JR45868

Overview:

• Full-time, Continuing position
• Salary Level HEW 7 + 17% Superannuation
• Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Coordinator, Student Advice, you will be responsible for leading a team of STEM Student Advisors and providing a point of escalation and resolution. This position is primarily responsible for supporting staff to deliver accurate, efficient, prompt and professional service to STEM College students.

As part of the leadership team, you will establish and maintain a student and academic-centred service culture and contribute to cultural and work practice changes that promote effective team working and a commitment to quality in service provision.

You may be required to work extended and/or flexible hours during peak service periods.

To be successful in this position, you will have:

• Highly organised with a proven ability to work independently, use initiative, prioritise tasks and meet deadlines with excellent attention to detail and commitment to continuous improvement.
• Demonstrated ability to lead and encourage a collaborative and co-operative service team, working to a high standard within tight timelines in a high-volume environment.
• Demonstrated high-level understanding of academic administration and student service operations and ability to interpret and apply policies and procedures and provide accurate advice.
• Well-developed analytical and problem-solving skills and demonstrated ability to develop and implement innovative solutions whilst working to competing deadlines in a complex and dynamic environment.
• Demonstrated High level communication skills and well-developed interpersonal skills, including the ability to influence, negotiate, promote and maintain strong working relationships, and to effectively collaborate with people beyond the immediate team to achieve organisational objectives.
• Demonstrated high-level computer skills with the focus on accuracy and attention to detail.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The STEM College Operations staff provide exceptional and efficient support to the College.

The Operations Group delivers service to all four Schools across five distinct functions:

• Student Lifecycle
• Planning & Operations
• Technical Services
• Program Lifecycle & Governance
• WIL & Engagement

Relevant digital solutions are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Operations staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Kate Duggan (Associate Director, Student Lifecycle) via email kate.duggan@rmit.edu.au. Please do not send your application to this contact.

Position Description – Coordinator, Student Advice

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

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Applications Close:

17 Mar 2026 11.59 pm