"Customer Service Representative"

As a Customer Service Representative, you will be the first point of contact for patients, students, staff, external partners, visitors and members of the public. Your primary responsibility will be to assist them with their enquiries while maintaining a high level of customer service at all times.

You will be an integral part of the Clinical and Rehabilitation Services, Customer Service Representative team, providing essential administrative support.

Key responsibilities:

• Act as the first point of contact for all enquiries.
• Provide exceptional customer service to patients, students, staff, external partners, visitors and the public.
• Assist with administrative tasks to support the smooth operational running of the Clinical and Rehabilitation Services team.
• Contribute to improvements in service delivery and efficiency.

This role is based at the prestigious Health Sciences University, located in the heart of London. Our university is a leading centre of excellence in applied health, sport, exercise, and social science disciplines. The London campus provides a supportive and inclusive learning environment, equipped with state-of-the-art facilities including a modern clinic with 34 treatment rooms. Situated in the vibrant Borough of Southwark, the campus is excellently located for transport links and offers endless opportunities for exploration and growth in one of the world's best cities.

Who we’re looking for:

• Enthusiastic and customer-focused individuals.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• A proactive approach to problem-solving and service improvement.

What we offer:

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• The chance to make a real difference in the lives of our patients and community.

Benefits

• Competitive Employer's Pension
• Generous annual leave entitlement
• Enhanced policies
• Subsidised clinical treatments
• Training and development opportunities
• Employee Assistance Programme And many more

For an informal discussion, please contact the Recruiting Manager, Ventura de Nobrega on ventura.denobrega@hsu.ac.uk

Completed application forms should be submitted by midnight on the closing date. Please note that CVs will not be considered as a substitute for a complete application form.