Customer Service Specialist

Job Description

Johnson County Community College
Position: Customer Service Specialist
Department: Finance & Administrative Services
Type of Position: Part-time Regular
Exemption Status: Non-Exempt
Work Schedule, Hours per week: Monday- Friday, 5 hours per day, 25 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: $16.31-$20.77 and determined based on relevant years of work experience provided on application and resume.

Position Summary: Aid and support all aspects of Bookstore operations and maintain positive customer service to Bookstore staff, college faculty and staff members, students, and local patrons. Provide general Bookstore information and sales support, maintain the sales floor, handle customer inquiries and complaints, and operate a cash register.

Required Qualifications:

• Mid-level support role.
• Completes routine tasks under moderate supervision.
• Requires a High School Diploma and at least 1 year of related experience.

Position details include but are not limited to:

• Assist customers with purchases and perform cashiering duties.
• Stock shelves and create barcodes/shelf tags for merchandise.
• Answer general customer questions and de-escalate and resolve any complaints.
• Assist other Bookstore departments with special projects related to ordering, price checks, and inventory.
• Onboard and train new Bookstore clerks on Bookstore procedures.
• Process returns, exchanges, inner-account transfers, and technology purchase transactions.

To be considered for this position we will require an application, resume, and cover letter.

Benefits Category

For Part‑time Regular Employees

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• And many more!

About JCCC:

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Mission: JCCC inspires learning to transform lives and strengthen communities.

Vision: JCCC will be an innovative leader in equitable student access, learning and success.