Customer Service Supervisor

DESCRIPTION

Responsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.

OUTCOMES

Provide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website.

• Customer service & POS operations, maintaining high service standards 30%
• Management of work study students 25%
• Web order processing, phone communications, department charges, returns, exchanges etc. 15%
• Independent store operations including semester busy periods & occasional Saturday/Sunday coverage 10%
• Responsible for the management of Graduation products, Third Party website & in-store events 15%
• Additional tasks assigned by Assistant Director 5%

• High School diploma or equivalent
• 2+ years' experience in a retail or customer service environment
• 2+ years' experience as a team leader
• Utilize software programs Shopify, When to Work, Excel, Lightspeed, Google, Akademos Software preferred