"Customer Service Specialist, Operations"

Johnson County Community College

Position, Department: Customer Service Specialist, Operations

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 25 hours per week

Pay Range: $15.95-$20.31 and determined based on relevant years of work experience.

Benefits Category: Part-time Benefits

Position Summary

Aid and support all aspects of Bookstore operations and maintain positive customer service to Bookstore staff, college faculty and staff members, students, and local patrons. Provide general Bookstore information and sales support, maintain the sales floor, handle customer inquiries and complaints, and operate a cash register.

Required Qualifications

• Mid-level support role.
• Completes routine tasks under moderate supervision.
• Requires a High School Diploma and at least 1 year of related experience.

To be considered for this position we will require an application, resume, and cover letter.

Position Details

Job duties include but are not limited to:

• Assist customers with purchases and perform cashiering duties.
• Stock shelves and create barcodes/shelf tags for merchandise.
• Answer general customer questions and de-escalate and resolve any complaints.
• Assist other Bookstore departments with special projects related to ordering, price checks, and inventory.
• Onboard and train new Bookstore clerks on Bookstore procedures.
• Process returns, exchanges, inner-account transfers, and technology purchase transactions.

Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management...

About JCCC

Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas...

To apply, please visit: https://careers.jccc.edu/en-us/job/497720