Customer Service Support

SUMMARY

Customer Service Support- counter, phone, mail, filing, data entry for IVC Student Inquiry Log spreadsheet, assist students with application process, assist with other office projects and events as assigned.

QUALIFICATIONS

Knowledge:

• Demonstrated ability to communicate effectively, both verbally and in writing.
• Basic organizational skills with attention to detail and accuracy.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook) or similar software.
• Basic office practices, procedures, and equipment.
• Customer service principles and telephone communication etiquette.
• Data entry and recordkeeping practices.

Ability to:

• Manage multiple tasks and meet deadlines in a structured environment.
• Follow established procedures and scripts while maintaining a professional and courteous demeanor.
• Communicate clearly and effectively with diverse populations.
• Provide courteous and professional service via phone and electronic communication.
• Accurately enter and maintain data in spreadsheets and databases.
• Work independently and collaboratively in a team environment.
• Maintain confidentiality of student and institutional information.
• Maintain sensitivity to and understanding the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students, including veterans and military families.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.

EDUCATION AND EXPERIENCE GUIDELINES

Preferred Qualifications:

• Prior experience in customer service and data entry.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

Work is primarily performed in an office environment. Frequent interaction with students, staff, and the public. Fast-paced setting with frequent interruptions during peak enrollment periods. Ability to sit for extended periods while working at a computer workstation. Ability to use hands and fingers to operate a computer keyboard, mouse, and telephone equipment; perform repetitive hand and wrist motions. Seeing: Ability to read and interpret data on a computer screen; view written documents; and perform close vision tasks with or without reasonable accommodation. Hearing: Ability to hear and understand conversations and information communicated via telephone, headset, and in-person interactions. Speaking: Ability to communicate clearly and effectively to exchange information verbally in person, via phone, and through virtual platforms.