"Customer Service Worker-Usher/Powered Cart Operator (Continuous)"

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.

• Works across various customer service teams including, but not limited to, Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs audience services duties including scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control.
• Monitors security cameras and watches for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock.
• Ensures that all backstage guests are properly credentialed and accounted for and assists with guest management during backstage meet-and-greet events.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/ykit3cv46thnktv1s9hwny0q1toz2dmj

Qualifications

Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Knowledge, Skills, & Abilities

Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.

Pay, Benefits, & Work Schedule

Classification: Helper/Aid / 0101 / 0. The anticipated HIRING RANGE: $16.50 - $17.50 per hour, dependent upon qualifications and experience. The salary range for this classification is: $16.50 - $24.76 per hour. HOURS: Intermittent, on-call; hours and schedule vary. This is a Temporary position; end date to be determined. The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.