Data & Operations Coordinator

Contract type: Full Time (37.5 hours) – Permanent

To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, compliance (student enrolments and attendance). To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Student Experience Manager. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

• Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested
• Act as secretary to relevant governance boards as required
• Ensure Study Group policies and standard operating procedures are followed
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to update student bookings with Study Plan changes
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Support management with MAB and PAB organisation.
• Assist the centre managers with the implementation of assessment standards and regulations.
• Organise the release of assessment screens termly. Organise and assist with invigilation of assessments.
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure the various systems used are reviewed and updated as required Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances)
• Coordinate the collection of information from faculties and management to complete the central timetabling template and liaise with the central team for its creation and any changes
• Ensure the centre has adequate furniture, classroom provision and other resources required for teaching students
• Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
• Keep accurate records, chase outstanding compliance documentation.
• Organise student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information
• Ensure Validate is updated as required. Attend monthly visa lead meetings organised by the central team to embed the Study Group Standard Operating Procedures
• Monitor attendance in line with the policy, logging the attendance interventions required (and liaising with the Wellbeing & Progression Co-ordinator (small) or Wellbeing & Engagement and Progression & Transition) Coordinators (medium) to ensure interventions are implemented. Record any mitigating factors
• Support the Student Experience Team in contacting absent students and inform parents and agents when necessary.
• Work with the university partner Immigration Team where relevant to ensure iCAS procedures are completed as agreed in iCAS documentation as relevant
• Be a key point of contact for all students, manage reception areas and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.

ABOUT YOU

• Bachelor degree (or equivalent experience demonstrating ability to work and think independently)
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment