"Departmental Technical Analyst"

Department Summary

As a member of SSCERT, responsible for user support for Faculty, Staff and Students for the Economics Department. Duties include but are not limited to management of the instructional computing lab, hardware and software installation, troubleshooting, repair and maintenance, Faculty and Staff consultation and training, and Network troubleshooting and maintenance of the department's web server and for all other instructional computing support. This is a full-time, on-site position based in the UCLA Department of Economics.

Position Summary

As a member of SSCERT, responsible for user support for Faculty, Staff and Students for the Economics Department. Duties include but are not limited to management of the instructional computing lab, hardware and software installation, troubleshooting, repair and maintenance, Faculty and Staff consultation and training, and Network troubleshooting and maintenance of the department's web server and for all other instructional computing support. This is a full-time, on-site position based in the UCLA Department of Economics.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Experience supporting Windows 11, MacOS, and Linux systems, including setup, troubleshooting, and updates. (Required)
• Knowledge of network configuration and troubleshooting for wired, wireless, and VPN environments. (Required)
• Experience supporting Microsoft 365, Google Workspace, and other enterprise tools. (Required)
• Knowledge of and experience in installing, maintaining, upgrading, and repairing computer hardware and peripherals for a large user base. (Required)
• Experience with web design and content management systems (e.g., WordPress) and awareness of campus-wide computing services. (Required)
• Knowledge of current hardware, software, and endpoint management technologies (e.g., Intune, Jamf). (Required)
• Experience developing workflow automations using tools such as Qualtrics or Microsoft Power Automate. (Preferred)
• Familiarity with AI and large language model (LLM) platforms (e.g., OpenAI GPT, Microsoft Copilot) and their applications in IT support. (Preferred)
• Strong troubleshooting and analytical skills for resolving complex technical problems. (Required)
• Proven ability to work independently, set priorities, and follow through on multiple projects with minimal supervision (Required)
• Excellent customer service and communication skills, including the ability to train and support non-technical users. (Required)
• Demonstrated ability to build cooperative relationships, communicate clearly in writing, and supervise student computing assistants. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in related area and / or equivalent experience /training (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Conflict of Interest: The position is subject to the University Conflict of Interest Code required by the Political Reform Act of 1974. The candidate(s) selected will be required to complete financial statements for public record.

Schedule

8:00am to 5:00pm

Union/Policy Covered

TX-Systemwide Technical