"Technical Support Specialist I"

Job Description

Wentworth Institute of Technology is seeking a Technical Support Specialist I.

The Technical Support Specialist I at Wentworth Institute of Technology is an on-site position that plays a critical role in software, hardware, and application support for the campus community.

Providing expert diagnosis and resolution of technical issues, this individual will be responsible for detailed documentation of problems and solutions, while also contributing to remote support for campus needs when required. A key part of the role includes contributing to the creation and maintenance of a knowledge base containing solutions to common technical challenges.

Flexibility for occasional evening and/or weekend work may be required to meet the university’s diverse technological needs. With a strong commitment to exceptional service and support, this position contributes significantly to the efficient and effective use of technology within the university environment.

Minimum Requirements:

• Bachelor's degree
• 1 - 3 Years work experience

Preferred Qualifications:

• The ideal candidate will have experience with some supervision as well as working in a fast paced environment.
• They should have knowledge of OS X and Windows as well as certifications (A+, CCNA, ITIL, Apple, Lenovo preferred).
• Proven ability to build strong working relationships with various individuals and groups in an operational and project setting.
• Experience collaborating with departments and promoting technologies and services.

Knowledge/Skills/Abilities:

• Comprehensive understanding of computer software, hardware, and various applications.
• Familiarity with troubleshooting methods and issue diagnosis for IT-related products.
• Knowledge of creating and maintaining a knowledge base containing solutions to common technical challenges.
• Awareness of remote support tools and techniques to assist campus needs.
• Understanding of universities as a business, including the unique needs, structures, and goals that influence technology use within an academic environment.
• Proficient in providing technical support and customer service, both in-person and remotely.
• Skilled in documenting detailed problems and solutions effectively.
• Capability to analyze complex technical issues and provide appropriate solutions.
• Ability to work in collaboration with various teams and also independently when required.
• Ability to communicate complex technical information to non-technical users clearly and concisely.
• Strong organizational abilities, with an emphasis on prioritizing and multitasking.
• Capacity to contribute to ongoing projects and initiatives, showing flexibility for occasional evening and/or weekend work.
• Demonstrated ability to maintain professionalism and deliver exceptional service to the university’s diverse community.

Position Details:

At this time, the university is unable to sponsor applicants for H-1B visas.

The job grade for this position is a Non-Exempt Grade 4.

The expected hourly wage range for this position is between $27.18 and $30.26 which reflects what we reasonably expect to pay for this role.

Compensation and Benefits

Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.

Please visit here to see the comprehensive benefits package offered to support the best experience for our employees.

Inclusive Excellence at Wentworth

Inclusive Excellence is one of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth.

To find out more about the Wentworth’s commitment to Inclusive Excellence, please visit the website https://wit.edu/about/inclusive-excellence.

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at wellsc1@wit.edu.

E-Verify for Employment Eligibility Verification (Form I-9)

Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.