"Systems Support Specialist I"

Job Details

Location: San Marcos, TX

Posting Number: 2026303

Department: University Libraries

Recruitment Type: Open Recruiting

Job Type: Full-Time

Monthly Salary: $3,173.00 + commensurate with experience

Job Category: Non-Exempt

Required Qualifications:

• Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• Basic knowledge of Windows and/or Mac operating systems.
• Familiarity with Office 365, Teams, and other common software applications.
• Strong customer service orientation and excellent communication skills.
• Ability to work in a team environment and independently as needed.
• Willingness to learn new technologies and adapt to changing work environments.

Preferred Qualifications:

• Advanced certifications in technology (A+, Networking+, Security+, etc).
• Experience with MDT, Active Directory, ticketing systems or similar software.
• Advanced knowledge in one of the following areas: PC Hardware, Inventory Management, or Lab Management Software.
• Previous experience in a customer service or help desk role.
• Familiarity with accessibility technologies and ADA compliance in technology.

Job Description:

Texas State University Libraries is seeking a Systems Support Specialist I. The Systems Support Specialist I is an entry-level position responsible for providing front-line on-site technical support to library patrons, staff, and faculty at Texas State University Libraries. This role is crucial in maintaining and troubleshooting technology across various library locations, including the Alkek Library, TechSpots, and Round Rock Campus Library. The incumbent will work in a fast-paced, customer-focused environment, utilizing a ticketing system to manage and resolve technical issues efficiently.

The successful candidate will have a passion for technology and a commitment to helping others succeed. They will be open to new learning opportunities and will be eager to grow their skills and collaborate with colleagues.

Job Duties:

• Provide Tier 1 support for computer hardware, software, and peripherals in library spaces.
• Assist with software installation, updates, and basic network troubleshooting.
• Offer one-on-one assistance to library patrons, staff, and faculty on various technologies.
• Conduct basic training sessions on library technologies and software.
• Perform routine maintenance on library computers, printers, and other devices.
• Participate in the implementation and support of new library technologies.
• Attend training sessions and workshops to enhance technical skills.
• Other related duties as assigned.

Additional Information to Applicants:

This position is an on-site role and does not offer full-time remote work options.

TXST University Libraries will not sponsor or transfer visa sponsorship for this position.

Job Open Date: 02/05/2026

Job Close Date: 03/06/2026

Open Until Filled: No

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours: 8:00AM - 5:00PM

Quicklink: https://jobs.hr.txstate.edu/postings/55746

For a detailed description of this position and to apply, visit https://jobs.hr.txstate.edu/postings/55746 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.