GENERAL SUMMARY
The Director, Library Services provides leadership for the staff at the University Libraries across all campuses and serves as Campus Librarian on the assigned campus. The Director is responsible for ensuring that library services are provided in an efficient and effective manner across all campuses, while creating an environment that supports innovation, excellence in customer service, and accountability. The Director is knowledgeable about current and emergent technologies and leads innovative initiatives and information services that serve the current and future needs of faculty, students, and staff.
This position is not eligible for remote or hybrid work and requires a regular physical presence on the assigned campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Vision, Strategy, and Financial Performance
The Director, Library Services provides leadership for the staff at the University Libraries across all campuses and serves as Campus Librarian on the assigned campus. The Director is responsible for ensuring that library services are provided in an efficient and effective manner across all campuses, while creating an environment that supports innovation, excellence in customer service, and accountability. The Director is knowledgeable about current and emergent technologies and leads innovative initiatives and information services that serve the current and future needs of faculty, students, and staff.
This position is not eligible for remote or hybrid work and requires a regular physical presence on the assigned campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Vision, Strategy, and Financial Performance
- In partnership with academic leadership, provides strategic direction for the institution to expand and adopt innovative approaches to delivery of library services.
- Manages, oversees, and directs staff. Assigns staff duties and projects, as deemed necessary, and manages performance.
- Recruits, hires, trains and supervises Library staff.
- Creates, manages and participates in a regular, assigned schedule of monitoring the library's chat service and general library email inbox, responding to questions and requests that come in during that time.
- Maintains and manages the physical library space on the assigned campus.
- Develops, implements, and reports on a system of service standards and metrics for the delivery of library and information services and resources and prepare reports as requested.
- Assists students and faculty with checking in / checking out / renewing library materials.
- Provides customer service support to all library patrons, including answering basic questions and locating items.
- Troubleshoots problems with library technology such as printers, copiers, computers, etc.
- Trains, schedules, and supervises part-time student library workers.
- Proctors individual exams as requested according to the Library Proctoring Policy.
- Orients new students to library services and collections.
- Maintains borrower records in library information management system.
- Notifies students of outstanding fines and collects monies.
- Teaches information literacy and library skills to students and faculty, including single sessions, embedding in courses, and additional workshops or webinars, as appropriate.
- Works with faculty members, program directors, and instructional designers to incorporate information literacy and library resources into courses and programs on their campus.
- Provides reference and research assistance to students and faculty as needed.
- Adheres to a regular, assigned schedule of monitoring the library's chat service and general library email inbox, responding to questions and requests that come in during that time.
- Processes interlibrary loan and other resource requests.
- Oversees the maintenance of library website and online content, including library guides, videos, and social media content.
- Manages collection development and acquisitions for print resources and provides input for collection development of electronic resources.
- Oversees the strategic direction of the institutional repository, SOAR, and manages Librarians who are assigned scholarly communications responsibilities.
- Selects appropriate full text electronic databases and ensure students, faculty, and staff have online access to them. Databases include those available through traditional vendors such as EBSCO and other databases such as those available through governmental, military, or corporate entities.
- Coordinates reference and document delivery support services for students, faculty, and staff through agreements with other educational institutions or alternate resources as needed.
- Participates in University committees and local/state/national library association committees; engages in professional development including conferences, training, research, and/or publication.
- Keeps abreast of current developments and cutting-edge trends in library and information resources provision, particularly those based on current and future technologies.
- Develops outreach and engagement opportunities to support creative and effective use of library services and innovative technologies for teaching and learning.
- Fosters a campus climate that values diversity among faculty, staff and student populations.
- Collaborates with university stakeholders to develop and implement initiatives to enhance diversity, equity, and inclusion.
- Identifies and executes initiatives that drive cultural change.
POSITION IN ORGANIZATION
REPORTS TO: Associate Chief Academic Officer
POSITIONS SUPERVISED: Campus Librarians, Library staff as assigned, Student Workers
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Ability to communicate effectively with and work well with a diverse staff and user population
- Ability to provide effective customer service
- Applied knowledge of spelling, grammar, and punctuation, as well as sentence and paragraph
- Ability to train and to supervise the activities of all library staff
- Advanced knowledge of institutional policies and procedures
- Expert knowledge of library services and their availability
- Advanced knowledge of pertinent functional practices and procedures
- Ability to think logically
- Analytical and problem-solving skills
- Ability to work in a fast-paced, student-centered environment.
- Advanced knowledge of institutional policies and procedures
- Expert knowledge of library services and their availability
- Advanced knowledge of pertinent functional practices and procedures
- Basic computer knowledge and skills including accurate keyboarding.
- MLS/MLIS or equivalent from an ALA-Accredited program. Doctorate degree in a related discipline preferred.
- A minimum of five years of professional library experience.
- A minimum of five years of leadership and supervision experience.
- Must be able to use Microsoft Word, Excel, and PowerPoint, Internet, downloading files, basic Web editing, email (experience managing and designing websites a plus), and instant messaging tools.
- Experience working collaboratively with faculty.
Professional Competencies:
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Innovation - Creating new and better ways for the organization to be successful.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.
- Energy, presence and communications skills to mobilize resources for expedited results.
- Commitment to diversity and the ability to build an agile workforce that responds quickly and effectively to changing educational environment and demands.
- Collaborative disposition that thrives in a team environment.
- Commitment to the academic mission and policies and organizational culture of the University of St. Augustine for Health Sciences.
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.