"Director of Student Business Services and University Bursar"

Director of Student Business Services and University Bursar

Classification: Administrator II
Department: Student Business Services
Salary Range: $10,000 - $12,000 per month
Appointment Type: At-Will
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you'll have access to a wide range of campus resources and experiences-including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

Job Summary:

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

Student Business Services is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, allocate, and safeguard funds between students, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Director of Student Business Services and University Bursar (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

The Director of Student Business Services and University Bursar reports to the University Controller and is responsible for providing leadership, direction, and coordination to the Student Business Services (SBS) department, which consists of over forty staff and student employees, including two managers. Responsibilities encompass several student-focused financial areas of operation, including student accounts receivables (campus and extended education), disbursements, collections, cashiering, student accounts, customer service, and system technical support. Provides oversight of daily operations, including managing and organizing SBS staff, development of long-range departmental planning, and assessment of the impact of new policies and programs to departmental operations and the university community. Ensures the development of policy and implementation of procedures are in compliance with applicable regulations and requirements. Leads implementation of programs with the consideration to system requirements, compliance and audit issues, with use of sound judgment and compliance with the Chancellors Office, campus, divisional and departmental mission, goal, and strategies. Serves as both Student Administration and CashNet/TouchNet Subject Matter Expert for the campus. Develops and promotes a teamwork environment, focused on providing the highest level of customer service to the University community, and coaching and mentoring staff as needed. Serves as representative on various affinity groups. Other duties as assigned.

Essential Qualifications:

Bachelor's degree from an accredited four-year university or equivalent in accounting, business administration, or a closely related field. Minimum of six years of progressive professional experience in the operations and management of student financial services in a university environment required. Experience should include supervising staff with a heavy emphasis on customer service and the management of a unit(s) within an SBS-type department. Must possess a thorough knowledge of accounting systems, financial aid regulations, and general accounting practices. Working knowledge of Generally Accepted Accounting Principles (GAAP) and governmental accounting methods is essential. Familiarity with regulations and policies pertinent to the acceptance and delivery of student financial aid. Possess the ability to analyze and convey financial information in a clear and concise manner. Must possess excellent communication (verbal and written), interpersonal, problem solving, and customer service skills.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:

Familiarization with working in a high-volume student-focused environment, preferably in the CSU. Previous experience with PeopleSoft Student Administration.

Special Working Conditions:

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator