"Educational Aide, Information Technology Education Programs"

Job Description Summary

The Educational Aide will provide administrative support to faculty, staff and students within Information Technology Education at the Blount Center. This position is responsible for maintaining the ITE Open Lab, assisting students and faculty, maintaining a clean and functional work environment, and ensuring compliance with lab use policies. This position is not a tutor but is expected to assist and guide students within their scope of expertise.

This position works a part-time, flexible schedule Monday thru Friday that may change each semester based on the needs of the department.

Job Description

Responsibilities and Duties Include:

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors in-person and over the phone.
• Checks lab equipment in/out and ensures kits are complete.
• Maintains a clean, organized, and functional lab environment.
• May distribute mail and office supplies and operate and maintain copier/printer.
• May accept, screen, and route telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Provides administrative support to the faculty and other staff members.
• Is familiar with desktop operating systems (Windows, Mac OS, Linux).
• Working knowledge of HTML, CSS, PHP, C++, Python, SQL, Java and/or JavaScript.
• Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

QUALIFICATIONS

Required:

Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.

Additional Requirements:

A criminal background check will be conducted. Must maintain a 2.5 GPA.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.