"EIX Operations Support Officer"

• Make an Impact Behind the Scenes
• Full-time, ongoing position at our Hawthorn campus
• HEW 5 salary + 17% super and staff benefits

About the Role

Are you a highly organised professional who enjoys keeping projects, people and processes running smoothly?

Join the Education Innovation Exchange (EIX) team and play a key role in supporting initiatives that enhance learning and teaching across the University.

As the EIX Operations Support Officer, you will provide essential operational and administrative support that enables the successful delivery of EIX initiatives. Working across a variety of activities – from project coordination and professional learning programs to internal events and academic program administration – you’ll help ensure everything runs efficiently behind the scenes.

This is a dynamic role suited to someone who thrives in a fast-paced environment, enjoys collaborating with a range of stakeholders and takes pride in delivering high-quality service.

Reporting to the EIX Learning and Development Lead, you will work closely with colleagues across EIX to support the coordination and delivery of initiatives that advance innovative learning and teaching practices.

In this varied role you will:

• Coordinating administrative and operational processes that support EIX projects and initiatives
• Assisting with the delivery of professional learning activities and internal events
• Supporting the administration of academic programs owned and delivered by EIX
• Providing project coordination and organisational support across the team
• Building positive relationships with academic and professional staff across the University
• Contributing to continuous improvement of processes and services
• Supporting data collection and reporting to inform decision-making

This is a great opportunity to contribute to innovative learning initiatives while working in a collaborative and supportive team environment.

About You

You’re organised, proactive and enjoy working in a collaborative environment where you can support multiple activities at once.

To be successful in this role you will have:

• Strong interpersonal and communication skills
• The ability to take initiative and manage tasks in a busy and varied environment
• Experience working in higher education or a large, complex organisation (desirable)
• The ability to manage sensitive and confidential information with discretion and professionalism
• Strong problem-solving skills and the ability to work both independently and collaboratively
• Experience using data to support decision-making
• Experience using Canvas LMS or similar learning management systems

Qualifications

• Completion of a degree without subsequent work experience; or
• An equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. 
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position. 

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page. 

Please Note: Appointment to this position is subject to passing a Working with Children Check. 

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au 

Applications Close: Monday 30 March 2026, at 11.00pm 

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. 

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to the Talent Acquisition team at talentacquisition@swin.edu.au (general enquiries will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes. 

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. 

As a Circle Back Initiative Employer, we commit to responding to every applicant. 

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