"Student and Academic Administration Officer (Identified (s105))"

Job Description:

• Faculty of Science
• Full-time permanent position
• Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
• This position is open to Aboriginal and Torres Strait Islander candidates only; this position constitutes an equal opportunity measure under s105 of the Anti-Discrimination Act 1991(Qld).
• Based at St Lucia Campus

About This Opportunity

The position works within the Faculty of Science Academic Services team to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff.

In this role you will complete a diverse range of administrative processing tasks, associated day-to-day problem resolution and maintenance of administrative systems.

For further information, please click here to view the information booklet.

Key responsibilities will include:

• Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.
• Process applications and documentation for students in relation to admission, progression, , credit, study abroad, course enrolment, surveillance, and other student administration tasks.
• Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.
• Assist with the review of procedures and processes, and assist with implementing agreed change.
• Assist with reviewing the accuracy of information in University databases, websites and publications, including study guides, faculty website, UQ Answers and information sheets.

About You

• A sound understanding of administrative processes relevant to student and academic administration, or the ability to gain such knowledge.
• Demonstrated ability to establish priorities and meet deadlines.
• Attention to detail and accuracy in written work.
• Ability to exercise initiative and judgment and to work independently and autonomously.
• A strong orientation to the provision of a high level of customer service.
• The ability to work collaboratively and effectively within the team.
• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.
• Knowledge of University student computer systems and packages e.g. Microsoft Office, SI-net, and the use of CRM systems would be desirable but not essential.

Additional Criteria

Special / Equal Opportunity Measure:  The University of Queensland considers that the filling of this position is intended to constitute a special / equal opportunity measure under section 105 of the Anti-Discrimination Act 1991 (Qld) and section 8(1) of the Racial Discrimination Act 1975 (Cth).  The position is therefore only open to Aboriginal or Torres Strait Islander applicants.

The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the ‘About You’ section
• Resume

Applications close Sunday 22 March 2026 at 11.00pm AEST (R-61634).