"Employee Performance Consultant"

SUMMARY

JOB DESCRIPTION

This is a professional position responsible for supporting and assisting with implementation of policies, programs, and initiatives related to employee relations and performance management. Serves as subject matter expert in creating, revising, and interpreting employment policies and procedures and developing best practices for effective performance management, performance coaching, and conflict management. Works under general supervision, with considerable latitude for the use of initiative and independent judgment. Reports to the Executive Director of Human Resources.

QUALIFICATIONS

Bachelor’s degree in business, human resources, psychology, or a related field is required. Related experience may be substituted for required education on a basis set forth by the Department of Human Resources.

Three years of related experience is required. Experience in higher education is preferred. Formal training and/or certification in mediation or conflict resolution is preferred.

ESSENTIAL JOB FUNCTIONS

1. Provides coaching and guidance on employee relations and employee performance issues including but not limited to disciplinary actions and performance improvement plans.
2. Advises supervisors and managers on how to apply university policies fairly and consistently when addressing employee concerns.
3. Conducts initial reviews of employee complaints, as directed, to assess and make policy and/or procedural recommendations.
4. Creates and delivers training for supervisors and managers on topics related to performance management, performance coaching, and alternative dispute resolution techniques.
5. Tracks employee performance and employee relations data to identify trends, assess professional development needs, develop responsive and proactive initiatives, and generate reports for departmental and divisional leadership.
6. Develops and conducts employee surveys related to employee performance including but not limited to exit interviews, stay interviews, and employee climate surveys.
7. Ensures adherence to relevant employment laws and university policies and procedures including but not limited to equal employment opportunity (EEO) reviews of hiring and performance management data.
8. Facilitates discussions between employees involved in conflicts to reach mutually agreeable solutions.
9. Manages unemployment insurance claims program in coordination with internal, UT System, and external partners.

NON-ESSENTIAL JOB FUNCTIONS

1. Provides support to other functional areas of the department as requested.
2. May work with departmental staff to create automated process efficiencies.
3. Performs other related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

1. Knowledge of, or the ability to learn, university policies and procedures.
2. Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to assigned functions.
3. Knowledge of performance management and coaching techniques, conflict management, and interpersonal relations.
4. Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.
5. Skill in public speaking and delivering presentations to individuals and groups.
6. Skill in using computer applications including spreadsheet, database, and word processing software.
7. Ability to identify problems, evaluate alternatives, and recommend solutions.
8. Ability to exercise sound judgment in making decisions.
9. Ability to analyze complex information and develop plans to address identified issues.
10. Ability to handle difficult and stressful situations with professional composure.
11. Ability to communicate effectively in both oral and written form.
12. Ability to establish and maintain effective interpersonal relationships.
13. Ability to explain policies and procedures to staff and the public.
14. Ability to exhibit a professional demeanor and strong customer service orientation.
15. Ability to accurately prepare and maintain records, files, and reports.
16. Ability to work with and maintain confidential information.
17. Ability to learn office and university-specific software.
18. Ability to maintain currency of knowledge and skills related to assigned functions.

SPECIAL INSTRUCTIONS TO APPLICANT

This is an on-campus position with a work schedule of Monday-Friday 8:00 am-5:00 pm.

SPECIAL CONDITIONS OF EMPLOYMENT

Stephen F. Austin State University recognizes the potential for accidents in performing job-related tasks. SFA promotes a safe working environment. Employees will be responsible for completing assigned tasks safely and efficiently. Employee evaluations will include safe job performance.

This is a security-sensitive position subject to criminal record check. This is an IT-sensitive position subject to Computer and Network Security policy.