"Employer Relations Specialist"

Job Description

The Employer Relations Specialist (ERS) is responsible for building and maintaining strong relationships with national, regional, and local employers connecting them with University of Oklahoma (OU) students and alumni for full-time employment, internships, fellowships, and other related opportunities. The ERS provides excellent customer service to employers, managing employer data and recruitment activities, identifying new hiring partners, and supporting Career Center and employer engagement initiatives.

• Serves as the primary liaison for employers, delivering exceptional customer service to support recruitment needs, including full-time employment and internship opportunities.
• Educates and guide employers on effectively utilizing Career Center services such as on-campus interviews, resume referrals, job listings, career fairs, information sessions, and web-based tools.
• Builds and maintains strong, long-term relationships with employers to enhance student and alumni recruitment.
• Conducts regular follow-ups to ensure employer satisfaction and continuous improvement of services provided.
• Responds promptly and professionally to all employer inquiries via phone, email, and in person, ensuring a high standard of service.
• Researches employer needs to recommend and develop new services that enhance recruitment success.
• Accurately document and track all employer interactions, activities, and outcomes using the Career Center's database and online recruitment systems.
• Maintains up-to-date and accurate employer contact information in relevant systems.
• Posts and reviews job listings in Handshake, ensuring accuracy, relevance, and completeness.
• Monitors employer engagement and activity, providing updates and recommendations to optimize results.
• Identifies and establish relationships with new employers to increase opportunities for student and alumni employment and internships.
• Conducts research on local and regional employers, industry trends, and hiring practices to inform internal strategy and outreach efforts.
• Analyzes job market trends and identify underrepresented majors or growth sectors to guide employer outreach and program development.
• Supports special projects and strategic initiatives as assigned by leadership.
• Assists with planning, promotion, and execution of career fairs, employer panels, and other Career Center events.
• Represents the Career Center and the university at campus events and employer engagements.
• Performs other duties as assigned.

Job Requirements

Required Education and Experience: Bachelor's degree in Business, Communications, Human Resources, Higher Education, or a related field AND:

• 1 year of experience in employer relations, career services, recruiting, human resources, or a related area involving client relationship management and customer service.

Equivalency/Substitution: Experience or a combination of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of experience required in place of a degree.

Skills:

• Familiarity with job market trends, employment practices, and hiring needs across various industries.
• Exceptional interpersonal and communication skills, with the ability to engage professionally with employers, students, alumni, and campus stakeholder.
• Strong customer service and relationship-building skills.
• Ability to adapt to changing priorities and think proactively and strategically.
• Ability to collect, maintain, and analyze data to inform decisions and improve service delivery.
• Strong knowledge of general office procedures and administrative best practices.
• Proven office management and high-level customer service skills.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
• Ability to work effectively both independently and collaboratively as part of a team.
• Highly organized with the ability to manage multiple tasks and prioritize responsibilities.
• Detail-oriented, ensuring accuracy in data entry and information management.
• Self-motivated and able to take initiative in completing tasks efficiently and on time.
• Capable of performing well under pressure and meeting deadlines in high-stress environments.

Certifications: None

Advertised Physical Requirements:

• Standard office environment
• Ability to sit or stand for extended periods while performing desk-based tasks.
• Communicate effectively and listens.
• Engages in repetitive motion.
• Occasional evening or weekend hours may be required to support career fairs, employer events, or university functions.
• Occasional travel may be required to attend employer meetings, conferences, or recruiting events on behalf of the university.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.