"Enrollment Advisor, AU Online"

Job Summary

AU Online is looking to fill a direct student engagement position to support our online Marketing and Enrollment functions. Specifically, we seek an Online Enrollment Advisor who will report to the Associate Director of Online Admissions and will serve as a main point of contact for educating and communicating with prospective and applied students to AU Online program offerings. They should be comfortable in creating engaging conversations with prospective students, with the ability to quickly build rapport and qualify prospective students for an AU Online program. After qualifying a prospective student for a program offered at AU Online, they will continue to build the relationship between the prospective student and AU Online, assisting the student in completing all the required admissions and enrollment steps, up until the student begins their first course. They must exhibit exquisite attention to detail and be able to multitask while engaging students via phone, email, text, and chat.

Responsibilities

The duties include, but are not limited to:

ENROLLMENT MANAGEMENT:

• Serve as an enrollment advisor for Augusta University Online, delivering exceptional sales and service to online student prospects, applicants, and newly enrolled individuals across all AU Online programs.
• Act as a brand ambassador for AU Online, representing the university with professionalism and enthusiasm in all interactions with online prospective students.
• Manage a high volume of outbound and inbound calls from prospective online students seeking information or applying to AU Online programs, ensuring an unparalleled experience for each inquiry and application.
• Provide comprehensive guidance to prospective online students on program suitability, admissions criteria, financial aid procedures, transfer protocols, licensure requirements, and military-related matters.
• Conduct proactive outreach campaigns to engage online prospective students through various channels, including phone calls, emails, texts, and chats.
• Utilize effective sales techniques to articulate the value proposition of AU Online programs and convert inquiries into applications and applicants into enrollees.
• Address complex student inquiries with a focus on excellence in problem-solving, leveraging departmental and cross-departmental resources while adhering to admissions policies and enhancing conversion rates.

ENROLLMENT MANAGEMENT CONT:

• Document all interactions in the customer relationship management system.
• Incorporate weekly feedback and coaching from leadership to continually enhance proficiency in engaging and assisting online prospective students, fostering improved outcomes in recruitment and enrollment efforts.
• Assist Student Success team in fielding current student questions during peak volume times throughout the year.
• Participate in training sessions and professional development opportunities to enhance skills and knowledge relevant to the role.

STRATEGY AND ANALYSIS:

• Utilize trend analysis to optimize the lead and applicant nurturing process and streamline new student onboarding experiences.
• Collaborate with marketing and enrollment teams to develop strategies for reaching and attracting prospective students.
• Provide insights into the behavior patterns of online applicants, empowering leadership to tailor AU Online offerings to meet evolving student preferences.
• Ensure precise collection and input of student interaction data into the CRM system, facilitating comprehensive data analysis for strategic decision-making.

OPERATIONS:

• Communicate admission deadlines and other essential university processes clearly to prospective online students.
• Familiarize oneself with each online degree programs curriculum, structure, program value, and industry trends to effectively convey the benefits of AU Online programs to prospective students.
• Collaborate with other university departments such as Admissions, the Graduate School, Financial Aid, Registrar, and the Business Office to create a top-tier experience for prospective online students.
• Adapt seamlessly to any new university systems implemented to continually enhance the online student experience.

OTHER DUTIES: Perform all other job-related duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in related field, and one year of admissions, customer service, sales, telemarketing or educational counseling experience is required.

Preferred Qualifications

Preferred Educational Qualifications
Bachelor's degree from an accredited college or university.

Preferred Experience
Previous experience in a contact center
Experience utilizing a Sales or Admissions CRM (Slate Highly Preferred and Salesforce Preferred)

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient with Microsoft Office and other computer software/databases.

SKILLS
Excellent customer service skills and the ability to provide service in a professional manner.

ABILITIES
Must be motivated, coachable, and be effective in a production-driven work environment.

Ability to coordinate multiple projects simultaneously, meet deadlines despite interruptions, maintain confidentiality, keep accurate records, and make independent decisions.

Shift/Salary/Benefits

Shift: Days/M-F (Work outside of normal business hours may be required)

Pay Band: B8

Salary: Minimum $45,400/annually

Salary to be commensurate with the qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=292315&PostingSeq=1