"Enterprise Technology Asset Manager"

Job Details

Position Number: 999039

Functional Title: Enterprise Technology Asset Manager

Position Type: Staff

Position Eclass: EP - EHRA 12 mo leave earning

University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit: The ITS Division is organized so that the Management and Budgets group is responsible for managing the entire division’s budget of over $20,000,000, all personnel work for a staff of over 130 permanent and a number of temporary positions and management of Division and Enterprise IT contracts, and management of divisional hardware and software (including fixed assets in excess of $10,000,000, and millions of dollars in other non-fixed assets). Duties include budgeting, purchasing, management of travel, and financial reporting and analysis; preparing paperwork and advising management on all hiring activities and personnel actions; technology contract management (hundreds of contracts and click wraps) for Divisional and Enterprise Hardware; advising management and staff on policies and procedures, financial, asset management and tracking for all divisional hardware and software.

Position Summary: As the Enterprise Technology Asset Manager, this position will be a critical leader responsible for establishing, maintaining, and optimizing the lifecycle management of all technology assets across the organization. This includes hardware, software, cloud services, and related IT infrastructure. This position will develop and implement robust asset management strategies, policies, and procedures to ensure accurate inventory, cost-effectiveness, compliance, and risk mitigation. This leader’s expertise with Information Technology assets, policies, procedures, and life cycles, as well as the technology tools needed to manage the asset management applications needed to provide analysis will be vital in providing data-driven insights to support strategic technology decisions and optimize IT spending. This role requires experience with IT asset management applications and tools, strategic planning, vendor management, and strong analytical skills to maximize the value of technology investments. This position will report directly to the Information Technology Services Director of Resource Management and will have team lead responsibilities for a hardware asset manager and a software asset manager in the Asset Management area of the Resource Management division within ITS. These responsibilities will include operational coordination of these two employees’ duties and responsibilities, functioning as a subject matter expert for the team, and represent this team in cross-functional meetings.

Minimum Qualifications: Mid-Career with Masters and 1-2 years of experience or a bachelors and 2-4 years of experience or equivalent combination of education/experience in Information Technology, Computer Science, Business Administration, or a related field.

Preferred Qualifications: 10 years of experience in technology asset management, IT procurement, or IT operations strongly preferred. ITAM, CSAM, or equivalent certification preferred. ServiceNow experience preferred. Strong understanding of IT infrastructure, hardware, software licensing models, and cloud services. Experience with Technology Asset Management (TAM) tools and systems. Knowledge of Information Technology Infrastructure Library (ITIL) framework and best practices related to asset management. Excellent analytical, problem-solving, and organizational skills. Strong communication, collaboration, and interpersonal skills. Ability to develop and implement ITS and ITS related policies and procedures. Proficiency in data analysis and reporting.

Recruitment Range: Salary commensurate with experience

Org #-Department: Info Technology Services - 23101

Job Open Date: 08/28/2025

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Key Responsibility: Asset Lifecycle, Inventory, and License Management

Essential Tasks: Develop and implement comprehensive processes for the acquisition, deployment, maintenance, utilization, tracking, and disposal of all technology assets throughout their lifecycle. Disposal and Retirement: Manage the secure and compliant disposal or retirement of end-of-life technology assets, ensuring data sanitization and environmental responsibility. Establish and maintain an accurate and up-to-date inventory of all hardware, software licenses, cloud subscriptions, and IT infrastructure components using ServiceNow hardware and software asset management. Manage software licenses effectively to ensure compliance with vendor agreements, optimize usage, and avoid unnecessary costs or legal risks.

Percentage Of Time: 30

Key Responsibility: Financial Management and Cost Optimization

Essential Tasks: Track and report on technology asset costs, budgets, and expenditures. Provide insights and recommendations for cost savings and budget planning. Monitor and analyze consumption and costs, identify opportunities for optimization, and implement strategies to maximize value and efficiency. Auditing and Reconciliation: Conduct regular audits of technology assets to verify inventory accuracy, license compliance, and adherence to policies. Reconcile discrepancies and implement corrective actions.

Percentage Of Time: 25

Key Responsibility: Reporting and Analytics

Essential Tasks: Develop and generate regular reports on the technology asset inventory, lifecycle status, costs, utilization, and compliance. Provide data-driven insights to stakeholders. Administer ServiceNow asset management modules to automate processes and improve data accuracy.

Percentage Of Time: 10

Key Responsibility: Risk Management and Compliance

Essential Tasks: Identify and mitigate risks associated with technology assets, ensuring compliance with relevant regulations, security policies, and internal standards.

Percentage Of Time: 10

Key Responsibility: Vendor and Stakeholder Collaboration

Essential Tasks: Collaborate with procurement and vendors to manage contracts, track renewals, and ensure favorable terms for technology assets. Partner with IT teams (infrastructure, security, applications), finance, procurement, and business units to ensure alignment on asset management goals and processes.

Percentage Of Time: 10

Key Responsibility: Policy and Procedure Development

Essential Tasks: Create and enforce technology asset management policies, standards, and procedures to ensure compliance, security, and efficient resource utilization.

Percentage Of Time: 10

Key Responsibility: Continuous Improvement

Essential Tasks: Stay abreast of industry best practices and emerging trends in technology asset management and proactively identify opportunities for process improvement and optimization.

Percentage Of Time: 5

Physical Effort: Hand Movement-Repetitive Motions - F, Finger Dexterity - f, Reading - F, Writing - F, Hearing - c, Talking - C, Sitting - F

Work Environment: Inside - C

Organization

UNCG at a Glance: Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres. UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs. The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University. Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience. As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system’s historically white campuses. Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life. UNCG Schools and College of Arts & Sciences: The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966. Achievements & Accolades: UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Challenging Academic Programs: U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs. UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com. The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by The HDFS Report. Supportive Environment: UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success. UNCG is ranked among the best colleges for your money nationwide by College Factual. The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students. Engaged Community: For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency. For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good. Careers at UNCG: UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission. Company info: Website: https://spartantalent.uncg.edu/ Telephone: 336-334-5009 Location: 723 Kenilworth Street Greensboro NC 27402 US