"Financial Aid Assistant"

Summary

If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton. As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.

Job Duties

• Maintains knowledge of the general college policies & procedures
• Assists students with financial aid online applications & documents
• Responds to emails, calls & voicemails
• Promptly, accurately, & professionally responds to student & staff inquiries
• Develops & maintains professional working relationships with students & staff
• Maintains inventory & ordering of office equipment & supplies
• Processes & distributes outgoing & incoming mail
• Maintains confidentiality of student information based on FERPA regulations
• Cross-trains within department to ensure efficient operations
• Participates in outreach events & assists with presentations
• Other duties, as assigned

Supervisory Responsibilities

None

Reports To

Director of Financial Aid

Working Conditions

Work performed in an office environment. The position requires working at one of 2 locations (West Windsor or James Kerney Campus), with a hybrid schedule, and includes some evening hours of office coverage.

ADA and Other Requirements

Positions in this class typically require the ability to use a keyboard, hearing, seeing and repetitive motions. Mercer County Community College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services.

Required Qualifications, Knowledge, Skills & Abilities

Knowledge, Skills & Abilities

• MS Office Suite
• Strong attention to details
• Excellent interpersonal & communications skills

Required Qualifications

• Associate's degree (or 60 credits in a Bachelors Degree program) from an accredited college/university
• 1 year of work experience in an office environment
• Demonstrated experience of working with a variety of diverse people

Preferred Qualifications, Knowledge, Skills & Abilities

Preferred Qualifications

• Demonstrated working knowledge of Ellucian Colleague
• Experience in a financial aid office at a community college

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus: Making customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

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