Financial Aid Coordinator

Department: Student Financial Services

Location: Wellesley Hills/Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary

The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population. Under the supervision of the Financial Aid Director of Operation, the Financial Aid Coordinator will assist the Financial Aid Staff with performing all phases of daily system operation and will be primarily tasked with managing daily operations in the administration and awarding of federal, state and Institutional aid programs. The Financial Aid Coordinator will monitor Peoplesoft software job sets for aspect of Financial Aid Office. A successful candidate will possess critical thinking and problem-solving skills, promote a positive work environment within the financial aid office, with other departments within the college and externally with outside agencies and will also have an appreciation for working with diverse population.

Key Responsibilities and Duties

• Oversee the implementation and management of the MASFA (Massachusetts Application for State Financial Aid) application and process;
• Responsible for running reports to identify discrepancies and collaborates with team to identify issues;
• Assist with managing the state financial aid programs;
• Prepare and review compliance, error, reconciliation, and other financial aid related reports;
• Responsible for query and SQL building;
• Responsible to upkeep the Peoplesoft Job Sets and processes;
• Responsible to monitor Peoplesoft Job fail and trouble shoot with the assistance of IT helpdesk;
• Award federal and state financial aid in compliance with established federal, state, and local regulations and procedures;
• Serve as the liaison between the Foundations office and the Financial Aid Office to assist with managing scholarships;
• Assist with managing other external awards;
• Assist Director of FA Operations with reviewing technical jobs and other system processes;
• Work with appropriate college personnel related to financial aid programs (Student Accounts Office, Registration Office, & Admissions Office);
• Assist with open houses, financial aid workshops, and various types of financial aid presentations on any or all campus locations;
• Support students applying for financial aid;
• Assist office with in person staff coverage as needed;
• Assist with open houses, financial aid workshops, and various types of financial aid presentations on any or all campuses locations;
• Responsible for maintaining currency in all aspects of financial aid;
• Work with appropriate College personnel as related to financial aid programs (Student Accounts Office, Registration Office, & Admissions Office);
• Maintain confidential student records;
• Other duties as assigned.

Commitment to Equity

• Support MassBays commitment to the Equity Agenda; collaborating with faculty, staff, and students on the Colleges strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBays commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion;
• Engage with the Office of Diversity on issues related to underserved student success;
• Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and
• Engage in conversations with colleagues and students regarding best practices within the discipline or programmatic related to equity and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications

Masters degree in Education, Business, Accounting, Human Services, Sociology, or closely related field; with two (2) years experience and/or training involving financial aid operations, loan processing, and computer operations; or an equivalent combination of education, training, and experience.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• Possess prior working/technical experience with computerized financial aid systems required;
• Demonstrated experience in creating queries and technical report writing;
• Possess strong analytical and organizational skills and strong attention to detail;
• Ability to work flexible hours/shifts preferred and willing to travel to all campuses (Wellesley Hills, Framingham and Ashland);
• Experience working with PeopleSoft is strongly preferred;
• Demonstrated knowledge and competency with computerized financial aid applications in a network environment;
• Ability to provide clear and concise written and oral instruction.

Additional Information

Salary Range: $74,383.00 - $83,182, in accordance with one’s education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary. Array of choices for health insurance plans to meet individual/ family needs, Affordable Dental Insurance and vision discount program, 12 paid State/ Federal holidays, Generous sick, vacation, and personal time, Flexible Spending Plans to reduce your taxable income, Low-cost basic and optional life insurance, Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement, Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b)., Tuition Benefits for employees and dependents at state colleges and universities, Free Employee Assistance Program (EAP), Eligibility towards Public Service Loan Forgiveness (PSLF), Free gym and parking on campus.

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC-Professional Grade 6

Application Deadline: December 7, 2024, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.