"Financial Aid Counselor II"

Job Description

Financial Aid Counselor II

Salary: $48,845.00 - $57,464.00 Annually

Job Type: FT Exempt Salaried Staff

Job Number: FY2605093

Closing: 11/2/2025 11:59 PM Mountain

Location: 800 W University Parkway, Orem

Division: VP Finance and Auxiliary Services

Position Announcement

As a key member of Utah Valley University's Financial Aid and Scholarships Office, this role provides leadership and expertise in managing federal, state, and institutional financial aid programs that empower students to access higher education. The position oversees vital areas, including Federal Pell Grants, Direct Loans, Work-Study, and private education loan programs, ensuring compliance with complex regulations while supporting equitable access to financial resources.

This position offers the opportunity to make a direct impact on student success by guiding students and their families through the financial aid process with care, accuracy, and integrity. By combining analytical skill with a commitment to equity and compliance, the individual in this role helps maintain UVU's mission of providing inclusive, affordable, and high-quality education to a diverse community of learners.

Summary of Responsibilities

• Works with a team of Counselor IIs processing and updating student accounts in regard to Return of Title IV Funds and overseeing federal and other financial aid programs, such as Direct Loans, Work Study, Pell Grant, Private Education Loans, Gainful Employment, and various State, Institutional, and third-party scholarship and grant programs.
• Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding. Contact federal agencies to resolve discrepancies in student aid.
• Advise students and parents in person, by email, through service tickets, and over the phone concerning federal, state, and institutional financial aid.
• Develops training programs and informs and/or trains campus departments on federal, state, and institutional funding requirements.
• Assists in the development of training manuals. Continued education through state, regional, and federal trainings. Performs regular area internal audits.
• Assists co-workers when needed to ensure the successful operation of the department. Perform other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree plus three to five years of related experience, including two years of supervisory experience, OR an equivalent combination of education and/or experience related to the Summary of Duties totaling at least seven years.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of federal regulations pertaining to financial aid and scholarships, including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.
• Knowledge of financial aid institutional policies and procedures.
• Knowledge of computerized financial aid systems, preferably Banner.
• Knowledge of computer applications, including word processing, spreadsheets, databases, PowerPoint, internet tools, email systems, and other general computer skills.

Skills

• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.
• Effectively uses interpersonal skills and communication skills, including tact, diplomacy, understanding, compassion, and valuing all contributions, while maintaining adherence to policies.
• Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

Abilities

• Ability to work effectively with individuals from all different backgrounds.
• Ability to analyze and solve problems in an effective and professional manner.
• Shows initiative and has the ability to effectively prioritize tasks to meet deadlines.
• Ability to learn quickly.
• Ability to effectively provide knowledge and expertise to students, parents, and staff.
• Experience working in a team-oriented, collaborative environment.
• Ability to gain and maintain access to federal student aid databases.
• Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e., FERPA, GRAMA, etc.)
• Ability to effectively create, compose, and edit written materials.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/5121530/financial-aid-counselor-ii