"Financial Aid Specialist"

Job Summary

Reporting to the Director of Financial Aid or Assistant Director of Financial Aid, the Financial Aid Specialist works with students and potential students to educate, enroll, and maintain financial aid programs. Collaborates with internal peers and departments to execute financial aid programs and generates reports and written communication for the department.

Primary Duties and Responsibilities

Essential Performance Requirements*

• Assures compliance with all local, State, and Federal regulations and laws regarding student financial aid
• Assists in providing direction, guidance, knowledge, and accurate information regarding financial aid, including but not limited to: TCC policies, and regulations of state and federal agencies
• Manages specialized financial aid programs (reviews, processes, notifies, or reconciles)
• Creates reports, business correspondence, forms, and presentations
• Conducts staff training
• Regularly interacts with faculty, campus and district administrators, technical staff, as well as other colleges
• Assists the department with its outreach and awareness efforts, including conducting financial aid presentations, for both on and off-campus locations
• Assist students with financial aid applications and processes
• Evaluates student eligibility for financial aid awards including scholarships, grants, work-study, and loans
• Enters and retrieves student information in student management system and Federal student aid databases in connection with the responsibilities of serving financial aid students
• Collaborates with essential departments to ensure student preparedness and success

Service Excellence

• Participates on behalf of the College in external community organizations and associations as needed to directly support essential performance requirements achievement
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the work site
• Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of Director of Financial Aid or Assistant Director of Financial Aid Systems and Operations

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Associate's degree or 60 college hours and two (2) years of experience working in a related field; or any equivalent combination of education and work-related experience

Preferred Qualifications

At least one (1) year's working experience in a Financial Aid Office

Bilingual (English/Spanish)

Knowledge, Skills and Abilities

Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication

Skilled in using computer applications, enterprise systems, and cloud-based platforms, including Microsoft products

Ability to perform and prioritize multiple tasks seamlessly ensuring accurate and timely completion, while exhibiting strong attention to detail and organization

Ability to work proactively and independently

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.