Front of House Visitor Host (2 posts)

About the role

The Bodleian Libraries is looking for enthusiastic team players interested in delivering exemplary customer service to join our dedicated Front of House team. As a Front of House Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor.

Putting visitors first, you will pride yourself on delivering engaging and informative guided tours to an international audience whilst proactively promoting and selling the Bodleian’s range of public offers.

You will provide excellent customer service, respond to enquiries, promote tours and products, and contribute to a positive visitor experience. You will also support safety and security, including assisting in emergency situations when required.

This role involves working to a daily staffing schedule where you will be required to move around the different service point positions, walk groups around the site on guided tours, and lift and move lightweight equipment.

This is a permanent, part-time role working either:
* Post 1 - 0.77 FTE – 28 hours per week
* Post 2 - 0.606 FTE – 22.125 hours per week (averaged over a fortnight)

Please indicate your preferred working pattern in your supporting evidence form.

About You

You will have experience in a busy customer-facing role and be confident engaging with visitors from a wide range of backgrounds. You will have strong communication skills and the ability to deliver engaging tours, alongside a positive and flexible approach to teamwork.

You will be comfortable working under pressure, handling cash, and adapting to different situations. An interest in history or heritage and additional language skills would be advantageous.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Sian Tezel, Operations Manager, who can be contacted with enquiries relating to the role (sian.tezel@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Tuesday 7 April 2026 can be considered. Interviews are expected to take place on Wednesday 29 April 2026.