"FT Technical Specialist - Microsoft Technology Support Technician"

Job Summary

Responsible for installation, support, maintenance and monitoring of all LCC owned Microsoft (MS) Windows technology including desktop computers, laptops, tablets, hardware, software, and other peripherals. Facilitate technology meetings with faculty and program areas campus-wide to determine the technology needs in MS Windows computer classrooms. Responsible for Windows image development and troubleshooting. Lead PT technicians (PS9974, PS9950) and student technicians (SSITCT2) *Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.* *Final candidates will be subject to a criminal background check as part of the employment process.*

Required Qualifications

Associate’s Degree in a computer related discipline or an equivalent combination of experience and technical/computer education. Demonstrated experience in computer technical support with progressive increases in responsibilities. Demonstrated customer service experience.

Preferred Qualifications

Three years’ experience in computer technical support with progressive increases in responsibilities. Leadership experience. One year of customer service experience.

Hours Per Week: 40 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $20.49 - $22.72

Employee Classification: FT Support Staff- Union

Level: FT Support-5

Division: Information Technology Services - 60000

Department: Infrastructure Support Services - 60120

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: ASP

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.