"Full Time - Snapdragon Stadium Premium General Manager"

Summary

Directly responsible for growth, profitability and effectively managing all day-to-day aspects of the premium operation at Snapdragon Stadium which includes catering, clubs, suites, and in-seat service.

Essential Duties and Responsibilities

Operations

• Oversees the daily premium clubs, suites, catering and in-seat service at Snapdragon Stadium.
• Understands all premium menus, product offerings, packaging, and pricing.
• Has strong attention to detail.
• Manages daily premium operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
• Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with standards.
• Implements operational plans to achieve profit and growth goals. Monitors unit expenditures.
• Formulates pricing policies/strategies of menu items according to requirements for profitability of premium operations.
• Ensure proper cleanliness, repair, and maintenance of foodservice equipment.
• Working knowledge of Point of Sale (POS) and inventory software.
• Ensure premium department associates have the tools and supplies necessary to complete their jobs.
• Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, beverage, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score 'meets standards' or better.
• Responsible for ensuring proper alcohol sales and service regulations are in compliance.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

Staffing & Development

• Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws.
• Provides supervision, leadership, training, and development of staff including but not limited to Assistant General Manager of catering, suites manager, club supervisors, event managers, and all part-time seasonal premium staff.
• Responsible for recruitment, training, development, and evaluation of managerial, full-time, and part-time staff to include Food Handlers training for all new Snapdragon Stadium employees.
• Completes and maintains Responsible Beverage Service (RBS) and ServSafe Manager certification.
• Optimizes staff productivity.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Oak View Group management, university personnel, SDFC and SD Wave. Researches, formulates, and recommends new or upgraded policies and procedures.

Guest Services

• Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.
• Develops operational strategies to address customer survey results and feedback.
• Addresses complaints and resolves problems.
• Holds the team accountable to steps of service to deliver guest service and responds and assists in any departmental guest service issue.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Maintains a consistent presence within premium spaces.

Financial

• Prepares budgets and financial reports for all premium locations in conjunction with the Executive General Manager.
• Prepares financial projections and forecasts cost/benefits for new projects.
• Manage the process for ordering and maintaining all inventories for food and beverage, maintain cost control efforts for labor and waste management.
• Maintains event history, per capita and usage reports for the year.
• Oversees execution of required daily reporting and completion of required department reports.
• Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place.

Minimum Requirements

The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; bachelor's degree preferred, preferably in Food Services Management or Business Administration from an accredited college or university with a strong, demonstrated background in management, or any equivalent combination of education and experience.

The ideal candidate will have at least 5 years of management experience in the high-volume food service industry, preferably in sports and entertainment venues. In depth food knowledge, and experience with a variety of menus and service styles. Strong alcoholic beverage knowledge and creativity with new drink concepts. Strong communications, time management, computer literacy, and proven leadership skills are required. Strong financial skills, and at least 3 years experience in preparation and analysis of financial Profit & Loss and budgeting. Experience managing a P&L of $10 million dollars and higher. Computer savvy and proficient in Google Workspace and Microsoft Office products.

Serve Safe Certified and Management Food Handler Certificate preferred. For alcohol service purposes, 21 years or older is preferred and able to obtain Responsible Beverage Service (RBS) certification. Ability to work flexible hours, including nights, weekends and holidays.

This position may involve operating a company vehicle and/or golf cart on university or company property. As such, candidates must have a valid driver's license and have not been issued more than three moving violations or have been responsible for more than three accidents (or any combination of more than three thereof during the past 12-month period). Applicants must be at least 18 years of age and will be required to provide proof of driving eligibility upon hire.