"Full Time Temporary Registrar's Office Processing Generalist (On Site - University Center, MI)"

Position Accountabilities and Essential Functions

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY

The Registrar's Office Processing Generalist performs duties in processing changes and maintaining student records and databases. Key functions of this role include processing request forms, providing back-up to multiple office staff and serving as primary back-up for the Registrar's Office front desk. This position must provide exceptional customer service via phone, email and in-person especially during peak registration periods. The ability to multi-task in a fast-paced environment utilizing technology, managing multiple systems and responding to incoming calls/walk-in traffic is a necessity. Attention to detail is key in processing Registrar's Office forms and record changes. This position will work in an environment of teamwork and serve as a point of contact for face-to-face, e-mail, and phone services, handling general to complex inquiries, transactions and customer service problems. This position will need to interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service.

This position will be an integral part of the office and will be cross trained in multiple functions of the Registrar's Office as well as learn broadly about other SES offices. An understanding of FERPA, Solomon and other state and institutional policies governing access and release of student records is necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Provide high-quality point-of-service customer service via: phone, email and in-person on a daily basis, which increases during peak registration periods.
• Team members share responsibility for registration email inbox and share responsibility for student registration assistance which requires extensive knowledge of add/drop, waitlist, and refund policies and procedures.
• Update records, process basic Registrar's Office request forms and scan documents for the office. Forms may include name changes, address changes, and program of study updates.
• Process course registrations for all student types, including being primary point of contact for Student-Athlete registration and Dual-Enrollment cohort registrations.
• Process articulation credits, other in-coming credits, transcript evaluations, and other related tasks as assigned.
• Process initial graduation audits to ensure students have met requirements.
• Serve as the back-up for front desk, provide general student services support including, but not limited to assisting students with connecting to other offices, resolving MFA and password resets; facilitating and troubleshooting registration and add/drop issues; providing transcript, validation, and graduation information.
• Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred and make an appropriate referral to facilitate continued problem-solving or assistance of student and department.
• Assist students in learning the various aspects of using Student Self-Service for registration, student information and acceptance of financial agreement and financial aid.
• Maintain confidentiality in compliance with Family Educational Rights and Privacy Act (FERPA) provisions.
• Knowledge of current federal, state, and institutional programs, regulations, policies and procedures.
• Attend area departmental trainings and functions and assist with projects and events as requested.
• All employees of Delta College are expected to work collaboratively within a community that values and celebrates diversity.
• Support Delta College's commitment to the BEDI; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student success.
• Other duties may be assigned as required to meet the needs of the College.

Required Qualifications:

• Associate degree or equivalent knowledge and skills
• 1 to 3 years of position related experience
• Proficiency in the use of technology
• Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads
• Solution oriented with strong problem solving and time management skills
• Demonstrate a strong attention to detail and flexibility in adapting to change
• Demonstrated speed and accuracy with data entry
• Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges
• Self-motivated, organized, innovative, solution seeking, with a desire to encourage others to succeed
• Outstanding interpersonal, oral, and written communication skills; exceptional organizational skills
• Skilled at connecting and building rapport with students from diverse backgrounds
• Ability to work independently and in a team environment
• Ability to follow directions, complete tasks accurately, and accept supervisory input
• Ability to function and contribute as a member of a collaborative team focused on student success and student services
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds

Special Instructions to Applicants:

Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.

Application Deadline:

Position will remain open until filled. First consideration will be given to applications received by August 28th. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Status:

Full time, Starting Salary $17.53 – $19.45 per hour: Commensurate with Qualifications and Experience