"Future Student Consultant"

Job Description:

• Continuing, Full time opportunity
• Based at La Trobe University’s vibrant Melbourne (Bundoora) campus
• Professional Higher Education Officer (HEO) 5
• Base salary from $81,477 plus 17% superannuation contribution
• Work with inspiring people who are driven to make a difference

Summary

The Future Student Consultant works as part of the Smart Contact Centre to deliver a personalised, trusted and experience to prospective students.

About the position

The position holder administers customer engagement within the Smart Contact Centre and responds to enquiries to study at La Trobe including tactical outbound engagement with prospective students. Involvement in future student programs, activities and events which may involve direct contact with children.

The Division of International Operations and Compliance plays a key role in profiling and positioning La Trobe University as a first choice among its diverse community and works closely with other areas like student recruitment and admissions as well as stakeholder groups, including potential students and staff.

Skills and Experience

To be considered for this position, you will have

• Completion of a degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training, preferably in sales and customer service with a drive to achieve sales targets.
• Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes personalised, trusted and effortless customer experiences.
• Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.
• Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.
• An ability to master knowledge from a broad range of courses and deliver information to customers that is that is clear and personalised.

Benefits:

• 17% employer contributed superannuation
• On site childcare facilities
• Flexible work arrangements
• Discounts for staff and their family members to study a range of La Trobe courses

How to apply

Closing date: By 11:55pm Wednesday 8 April 2026

Position Enquiries: Nav Bains, Senior Coordinator Smart Contact Centre

Email: N.Bains@latrobe.edu.au

Recruitment Enquiries: Talent Acquisition Operations Officer, Yola El-hassanieh;

Email: Y.El-hassanieh@latrobe.edu.au

Please refer to the Position Description for other duties, skills and experience required for this position.

50146149 Future Student Consultant.pdf

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• A Cover letter addressing your suitability;
• An up to date resume;
• Responses addressing the Key Selection Criteria located in the Position Description

Please scroll down to apply.