"Enrolment Specialist Coordinator"

• Join the dynamic and innovative Swinburne Student Administration team
• Fulltime, ongoing position at our Hawthorn campus
• HEW 7 salary + 17% super

About the Role

The Enrolment Specialist Coordinator reports to the Senior Manager, Enrolments and is responsible for delivering high-quality enrolment services that support students to progress through their studies and complete their course in line with University requirements. The role supports Higher Education, Vocational Education, and Foundation and Pathways students, while working collaboratively with colleagues across the University to ensure smooth and effective enrolment outcomes.

This role manages a range of time-critical services that have a direct impact on the student experience. Responsibilities include managing advanced standing outcomes within student study plans, supporting course completion activities, and assisting students to amend their enrolment throughout their studies. The Enrolment Specialist, Coordinator also acts as a key escalation point, working closely with academic staff and colleagues across Student Administration to resolve complex enrolment matters and ensure students remain on track.

The role also contributes to continuous improvement by identifying opportunities to streamline processes and policies to reduce effort for both students and staff. Working with the Senior Manager, Enrolments and key stakeholders, the incumbent supports the implementation of improvements, communicates changes across the team, and contributes to a collaborative and flexible team environment that responds to operational priorities.

Further information about this role can be found in the attached position description.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Significant experience in the coordination of student / client service functions and demonstrated ability to deliver high quality services to a range of stakeholders
• Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
• Demonstrated commitment to excellence in the provision of service, quality and the promotion of a culture of continuous improvement
• High level of analytical and problem solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues

Further information about this role can be found in the attached position description.

Qualifications

Knowledge or training equivalent to:

• a degree with at least 4 years subsequent relevant work experience; or
• extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team by emailing talentacquisition@swin.edu.au.

Applications Close: Monday 30th March 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to talentacquisition@swin.edu.au (general enquires will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

#LI-SW

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