"General Manager"

Job Details

General Manager

Primary Purpose:
The inaugural General Manager of the Jie Du Inn will provide visionary, high-energy, and hands-on leadership to launch and operate all aspects of premier hospitality and lodging at University of the Pacific's new on-campus boutique inn. Slated to open in 2026, the 19 room Jie Du Inn is housed in a beautifully renovated historic property on Pacific's Stockton campus.

Serving in a strategically vital role, the General Manager, will ensure an exceptional guest experience for prospective students and families, alumni, university guests and visiting dignitaries.

More than a lodging destination, the Jie Du Inn represents Pacific's commitment to experiential learning by offering students real world opportunities in hospitality management, marketing, event planning, and operations. As the "front porch of the University," the Jie Du Inn will exemplify Pacific's hospitality, excellence and community pride.

Essential Functions:
Operational Leadership

• Define, oversee, and manage all aspects of daily operations including reservations, marketing, front desk, housekeeping, entertainment, food and beverage and facilities.
• Design and implement systems and standards of performance to ensure consistent excellence in service.
• Manage budgets, forecasting, vendor contracts, compliance and reporting.
• Hire, train, supervise, and motivate staff, including students, to deliver a consistent elevated guest experience.
• Serve as a hands-on leader who models teamwork, is visible and engaged in daily operations and is willing to assist wherever needed to ensure exceptional guest experiences.
• Ensure compliance with health, safety, and hygiene standards.
• Coordinate and collaborate with campus stakeholders.
• Foster a positive, respectful workplace culture that balances high performance with staff well-being.

Guest Experience & Brand Excellence

• Serve as the primary ambassador of the Jie Du Inn at Pacific, ensuring a welcoming, elegant, and personalized guest experience aligned with university values.
• Implement feedback loops (e.g., guest surveys) and continuous improvement processes.
• Collaborate with marketing and advancement to uphold branding, storytelling and alumni engagement through the inn.
• Maintain up-to-date knowledge of the local area, services, and experiences to enhance guest offerings.

Strategic Integration with the University

• Partner with Admissions to design prospective student/family overnight experiences.
• Collaborate with University Advancement to host alumni, donors, and other campus visitors.
• Coordinate with Events and Athletics to accommodate visiting speakers, teams, campus visitors, and dignitaries.

Student Engagement and Experiential Learning

• Serve as a mentor and supervisor for student interns and part-time employees from the Eberhardt School of Business.
• Coordinate with the Hospitality Management concentration to align work experiences with curriculum.
• Support structured experiential learning modules or capstone projects in partnership with Eberhardt School faculty.
• Collaborate with faculty to create experiential opportunities that support learning objectives and establish feedback loops to evaluate achievement of learning outcomes.

Event and Meeting Space Management

• Oversee scheduling and service of small events (e.g., private dinners, board meetings, wedding receptions).
• Ensure exceptional service quality and facility readiness for all events.
• Coordinate with campus scheduling systems to ensure alignment.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications:

• Bachelor's degree.
• Five (5) years of experience as General Manager or senior operations leader in boutique/luxury hotel or high-end hospitality setting.
• Three (3) years of experience in a budgeting, forecasting, marketing, or financial reporting.

Preferred Qualifications:

• Bachelor's degree in hospitality/business/hotel management.
• Master's degree.
• Familiarity with PMS/reservation systems (e.g., Cloudbeds, Little Hotelier).
• Proven success in delivering exceptional guest service in a mission-driven environment.
• Strong business acumen: budgeting, forecasting, marketing, and financial reporting.
• Deep appreciation for higher education and alumni relations.
• Creative thinker with a service-first mindset.
• Comfortable working in a startup environment and building systems from the ground up.
• Hands-on, collaborative, and approachable leader who builds trust and inspires team loyalty.
• Embrace collaboration across departments and disciplines.
• Energetic and polished presence to represent the University and host high-profile guests.
• Experience launching or managing a new hospitality venture.
• Experience working with students, interns, or in an educational setting.
• Demonstrated success in innovative and visionary leadership.
• Passion for mentoring, teaching, or contributing to the professional development of young adults.
• Excellent interpersonal, communication, and organizational skills.
• Experience in group sales or partnership development to drive occupancy and brand visibility.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily performed in a standard office environment with use of computer and phone. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring Range: $105,000 - $165,000 per year. We consider factors such as, but not limited to, the scope and responsibilities of the position, the candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

To apply, visit https://pacific.peopleadmin.com/postings/31585