"Graduate Admissions Counselor"

Job Summary

Clayton State University seeks a skilled and collaborative individual to join the Enrollment Management Team as part of our admissions and recruiting team. This position is responsible for relationship development with corporate and community partners and outreach and will specialize in prospect generation, territory management, and yield efforts. This team member contributes to the successful accomplishment of the University’s enrollment objectives by promoting university programming and assisting clients in the application process. This position regularly engages with personal and confidential information. Confidentiality must be respected and guarded by this team member. Honesty, integrity, and outstanding interpersonal skills are required.

Responsibilities

Recruitment, Outreach, and Admissions Processing

The position will perform several tasks, including promoting the university’s academic offerings by engaging adult, transfer and graduate recruitment in and out of the state; attends targeted fairs, schedules onsite and offsite visits. This position also works with internal and external partners to promote the university and increase enrollment within the community.

• Conduct presentations to individuals and groups regarding the application/admissions processes and Clayton State University both in person and virtually.
• Recruit prospective students to CSU through attendance at college fairs, career fairs, visits to transfer feeder schools, corporate and community sites, and various on-campus and off-campus programs.
• Establish professional relationships with feeder colleges, community and/or state colleges, partner institutions, and corporate organizations.
• Initiate and maintain communication with all prospective students, partnership contacts, and interested stakeholders.
• Utilize CRM system to track prospective student engagement, conduct recruitment data analysis, manage contacts and generate reports.
• Perform high level engagement with admitted students through a personalized approach to convert them to enrolled students. This will include tracking student progress through customer relationship management system and the movement through financial aid, advisement, registration, and orientation processes, etc.
• Assist with entering transcripts, applications, downloads and other student documents into the student information system (Banner) for graduate population.
• Responsible for the receipt, handling, and recording of official and confidential student admission documents to ensure they are processed in a timely manner. Position will also review academic records such as college transcripts, as well as standardized test score reports. Assisting with on Campus Events.
• Assist with all on-campus and virtual events on-campus designed to support Clayton State University’s efforts to recruit/retain students; these events occasionally occur on evenings and/or weekends with on campus events such as: Preview Events, Laker Information Sessions, campus tours, Orientation and other special events with the community and outside partners.
• Creates and updates on and off campus events in University customer relationship management system.
• Fulfills other duties as assigned

Budgetary Requirements

Completing routine reports related to recruitment, projections, conversions, personal schedule, travel and programs / expense reports.

Physical Demands

This position requires extensive travel. It also involves some lifting, pushing, and pulling when relocating supplies, equipment, and printed materials for use in the office and at events; therefore, lifting between 10-20 pounds is occasionally required.

Inter-Departmental Relationships

The person in this position also acts cooperatively as a team member of the Office of Admission, while also working closely with the Center for Advising and Retention, Housing and Residence Life, and other departments to provide information about the Clayton State University educational experience and admissions requirements during a variety of professional events, presentations, and workshops.

Required Qualifications

• Current, valid, and unrestricted Georgia driver's license
• Bachelor's degree and three years of related experience post bachelorette; or a combination of education and related experience.

Preferred Qualifications

• Master’s Preferred
• Experience with Banner or Element 451
• Experience coordinating or developing outreach programs
• Bilingual
• Related Experience
• Related experience in an Admissions Office, Registrar’s Office, Student Affairs or Customer Service Industry
• Advisement setting at the college level (preferred)

Knowledge, Skills, & Abilities

Strong communication and negotiation skills, including professional writing, and public speaking, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, event planning and presentation skills. Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, document imaging, student CRM databases, and reporting software). Strong attention to detail and follow up skills. Outstanding customer service skills and phone and e-mail etiquette. Knowledge of Ellucian Banner software highly desired. Excellent interpersonal skills. Must possess critical thinking skills and be able to logically support and make decisions independently.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Clayton State University will have a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Our statement of core values is adaptability, collaboration, excellence, integrity, and people-centered. Each Clayton State University community member is responsible for demonstrating and upholding these standards. More details on Clayton State's Statement of Core Values and Code of Conduct can be found online at https://www.clayton.edu/strategic-plan/mission-vision-values and https://www.clayton.edu/human-resources/current-employees/resources-policies.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance. Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact the Clayton State University Office of Human Resources at (678) 466-4230. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at (678) 466-5445.

Other Information

This is not a supervisory position. This position has financial responsibilities. This position will be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will travel. This position does not require security clearance. Clery Disclosure: This position may be considered a Campus Security Authority, CSA. A Campus Security Authority is a Clery-specific term that encompasses certain departments, groups, and individual employees who have a duty to report crimes they become aware of, as defined by the Clery Act.